Norm Reeves Honda Superstore Irvine Auto Repair Service

Excellent experience from start to finish. Five Stars. Thanks

Ryan was super nice and honest. Thank you!

He was very helpful and friendly from start to finish. I appreciate his service.

Mitch was great to work with. Very prompt service and great attitude.

Dominick was great!

Super helpful and great service!

Dominick was very helpful and car was serviced way faster than anticipated!

Very prompt & an overall pleasant experience

I always have excellent customer Service.

Conveyed a suggestion to my Adviser to minimize the wait time to speak with a person. This will “Free-Up” your phone and have the Client not be in “Hold”.

Kevin provides great service!

Mitchel did a great job, he was very nice and helpful and he explained everything they did to my car and he was very happy to help me. Thank you Mitchel.

Mr Bagnol did an excellent job. I am very satisfied with the experience.

na

EXCELLENT JOB.

Thank you!

Great job. To long of a wait though.

I purchased my vehicle from this dealership. And while that was an easy experience I’ve had issues with service. The first which is me being charged for a tire rotation that didn’t happen (I caught it). However the service agent gave me a complimentary oil change for my next service. Fast forward to next service, I’m having a headlight issue (I was in an acccident and headlight had to be replaced through my insurance). Turns out it’s an OEM aftermarket headlight. Service agent says you need a factory headlight. I say ok, let me contact my insurance agent since I had gone through that channel for repair since I paid a deductible. Insurance agent tells me no problem we will make it right can you have the service agent at the dealership call me to verify. Service rep gives him the hardest time ever saying “we don’t talk to third parties” and “you should be ashamed for using aftermarket parts” etc. Mind you I’ve worked with this insurance agent personally for years. He felt very insulted as did I, and I’m the one having to apologies. Fast forward next service, oil change etc. I get my car back my rims are scratched. The rims are after market which I purchased with the car as a “wheels package.” No care was considered to the low profile tires when the vehicle was being serviced. Just run around hitting curbs like it’s a truck or something. Then I have to contact the service manager Kevin, who said their will have to be an investigation. Sent him the photos of the damage. 2 weeks later I hear nothing back. I call him leave him a message and he gets back to me and tells me to send them to his personal number. I’m like, what happened to the photos I send 2 weeks ago? “Oh sometimes we don’t get them on our company phones.” Oh gee well I guess I’ll just sit around and wait for you not to follow up with me about this costly incident. So he gets the photos, sets up the appointment to get them repaired.I bring my car in (hassle for me being as I didn’t cause the incident). Rim gets repaired, Great! I get the car back, valve caps missing. Can I get one service at this dealership without incident? Seriously been bothering me for months and I wasn’t gonna say anything but too many incidents have stacked up. I’m actually pissed. So what I have to order a pack of 30 valve caps now out of pocket just to replace my 1 missing one that a technician forgot to put back on? When does it end?

The service adviser, Dominic, at Irvine CA, is wonderful. I got my car back loess than 2 hours that was earlier than expected. He listened my concerns. Great! Thanks!

Dominick is the best and love dealing with him