Norm Reeves Honda Superstore Irvine Auto Repair Service

I’m happy and satisfied

Excellent service. Work done in timely manner. Good follow up on finding problems and getting back to me.

10 thank you

Mitchell was awesome! Easy to deal with and made my experience effortless. I will definitely be doing more business with you because of Mitchell.

Too bad you stopped giving a courtesy wash!

It was so crazy when I wanted to pickup my car, whoever parked my car after service didn’t close my and it was 56% open I didn’t have precious stuff in my car, but for my privacy and dusts and bugs , my car was parked there around 89 minutes, Why did customer service quality changed , also i must consider 2 flies was in my car because of that issue and hardly got rid of them for because of that issue.

We always schedule our appointments with Dominick Dillion, but due to a time crunch of needing to get our oil changed, we selected the first appointments available and had Ryan. I felt very rushed from the start of the appointment, in which he took me to the counter and listed out almost ten different services we should have for our vehicle asap. They included the oil change, plus so much else - he even tried to tell me that I needed a new battery - even though my battery was brand new from Norm Reeves last January. He also said my tires were looking worn and would go soon. I agreed to only some of the services, and he seemed frustrated and gave short answers about why he was recommending all the services without the car even being seen by a technician. Gave me an estimated wait time of two hours, and when I checked in at exactly two hours, he was exasperated and said it would be at least another 45 mins. At that point, I considered getting a ride home, but then not even five minutes later he called saying my car was done. He didn't check us out, and the guy who did said my cars filters and tires were excellent - two things Ryan tried hard to tell me needed to be changed asap. It was a frustrating experience, and if Ryan was my first impression of the dealership, I wouldn't be returning. Feel free to email me at if you'd like to discuss further.

Good

Matthew is a very professional and friendly person.

Mitch is excellent at his work and very friendly and professional.

Every thing went smooth. Thank you Carla C

Job well done

He is a professional and friendly

Wonderful service. Efficient and very professional and thorough

Great service always!

Thank you for the quick and friendly service.

N/a

Arbenz was excellent, we are very happy with the service at Norm Reeves since last 5 years.

Arbenz was very polite and helpful and efficient

I called and left a message with him asking about getting a new battery and he never called me back. A few hours later when I picked up my car I told him this and he said he hadn’t checked his messages and kind of blew me off.