Norm Reeves Honda Superstore Irvine Auto Repair Service

Mark was great!!

Omar was amazing!!! He got me taken care of fast, and even set me up with calling an Lyft so that I didn’t need to bother my sister with having to take more time out of her day helping me get my car situated. Omar was patient enough to explain everything that my car needed/needs to be done, and even checked to see if my car would pass smog on my request. Thank you Omar for taking great care of myself and my car. You can best believe that I will be back! P.S- Give Omar a raise!!!!!??

Thank you for having professional help in the management of my car.

Both Ryan and Kevin were awesome. They took care of my AC service through my warranty and were in constant communication with me throughout the process. I felt that they were making sure that the customer was treated fairly.

Omar was helpful, he is very knowledgeable and thoroughly review each area that was checked by the mechanic with me and provided reasonable recommendations. The check in staff was helpful and assisted me as soon as arrived. Overall it was a great experience, thank you so much.

I was not happy about the rental and Lyft policy. That’s not under Ryan’s control. But I don’t think it’s fair how I’ve been having the same issue with my car. So I feel like that’s a problem from you guys. Other than that ryan did everything great

Omar was very courteous and helpful. My wait for the service of my Civic was not long at all.

Matthew was polite and helpful. He kept me informed about my vehicle’s repair progress. It was a pleasure doing business with him.

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Arbenz & Matthew were very helpful in the process of getting our Honda taken care of. Thank you ???? Deborah Safari

Arbenz Anton is an absolute professional. If I need any service on my car, I only work with him. He is a stellar example of a service advisor.

Arbenz was great he is a keeper

Ryan was so helpful and giving him very excellent in accommodating what is needed done to my car,,, rate 1-10 giving him 10 highest!

I am very happy with the service at Honda Omar is great, always give the best service Polite, friendly and helpful thank you.

Your service advisor was one of the best service advisor ever had to deal wit

Thank you

I came in because I needed the following service on my vehicle: both shock replacement, alignment, brake pad and brake fluid replacement. I had a coupon for spend 650 get 75 off plus rental and also a coupon for spend 300 get 35 off. I inform the service technician that I understand I can only use one coupon at a time. I told him I would separate the service into two and will come back at the end of the month for the second one so I can use both coupon. That when he ask the manager for an approval to use both coupon for a total off 110 off plus rental. Which was very nice of him. The vehicle was supposed to be ready by Friday I got a call saying one of the shocks was missing so they had to order it and it won’t be ready until Saturday. Saturday comes I get a call from another technician saying there was some communication issues so the vehicle won’t be ready until Monday and that they would take an additional 100 off. Come Monday the vehicle was not going to be ready until Tuesday. I came in on Tuesday to pick up my car and was informed the most they can discount was 10% on labor and parts only. Not only did I not get the discount that was verbally promise but also had to come back and forth several time and it took 4 days longer to get my vehicle service. Next time I will go with my gut and separate out the service to save my self this headache and all my time wasted. Thanks

Mark was exceptional!

The tire pressures on the 4 tires are not the same. They are set at 36, 37, and 38.

Outstanding service - Thank you Mitchell for all your help. Thanks also to the gentleman next to you for taking my payment as you were busy helping another customer. No worries at all. Thanks again for all your excellent customer service and help. Vin D