Norm Reeves Honda Superstore Irvine Auto Repair Service

The service advisor was excellent. Very informative and helpful and on top of it! However the manager when I went the first time was horrible I felt like I was being talked at and not helped and like my concerns were not important. I was also upset that this is the second Honda I purchase used and the battery goes out just after the warranty which is me having it for just 3-4 months and the battery dies. I wish to be reimbursed. Thank you.

Great service

Great service!

There was a question about my warranty when I bought the Pilot at the West Covina Norm Reeves Matt was very helpful thank you

Wasn't happy with your time management. I was told that if I made a 7:15am appointment that I could get my tire switched out and get an alignment by 9am. Only to get there and be told that my car wouldn't be finished until around lunch time if I opted for the alignment. Needless to say, I only got my time changed and made an appointment elsewhere for an alignment.

Thank you for quickly addressing the repeat check engine light and getting everything repaired. I appreciate the responsive service and rental car to help get this done quickly with minimum inconvenience. Great service from Omar and the team at NRH.

Dominick Dillon, our Service advisor, was quick to assist in answering any questions that we had. He was very courteous and professional. He should be a recognized as a valued Service Consultant.

It's not necessarily Mitch's fault. We brought the car in because the air conditioning wasn't working. The technician said the A/C condenser was leaking and it needed to be replace at a cost of over $1,400. I have a huge problem with that. First, the car is less than 3 years old & yes it is out of warranty. However, the car is in showroom condition. It is driven to & from Torrance during the week. It is garaged and not touched on the weekends. All scheduled maintenance has been done by Norm Reeves. We haven't even had to do the brakes and yet the A/C condenser starts leaking? This is our fourth Honda since 2006. We keep coming back to Honda because of their reliability. When I spoke to Mitch, he said he was doing everything he could but when I asked him what he's done he basically had no answers for me. I told him I was done and I wasn't going to approve a $1,400 repair. It is not normal for an A/C condenser to start leaking in less than 3 years. We still have our 2012 Pilot with 186,000 miles on it and it still has the original condenser. We also have a 1998 Chevy truck that stills has the original condenser. After doing some research I've discovered that we're not the only Clarity/Civic owners with A/C failure. This is a Honda problem, not an owner issue. I would expect more help from the dealer.

Thanks for being awesome mitch!

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Pleased with how quickly my service was done.

Job well done Mark F

Great service all around, and my advisor, Matthew was fantastic. Personable and welcoming from the beginning of the appointment, he was clear in communicating the specifics of the service and made sure I understood everything. Service was completed quickly, and Matthew made sure to ensure my vehicle’s needs were met. I am looking forward to setting my next appointment with Matthew when the time comes.

Nate is very professional and accommodating.

Love this service way

Trust respect

Trustworthy and thorough with my service

Arbenz was courteous and helpful. Very pleased with my experience and will be returning.

Mark was very helpful! Highly recommend!

Nathan was kind, explained everything to me and was able to help me connect my new phone to the car.