Great service from Dominic. Friendly and professional
4/10/2021
Julia M. VERIFIED CUSTOMER
Service and advisor was exceptional.
4/10/2021
Thomas M. VERIFIED CUSTOMER
Took my car in for AC fix and oil change on Thursday at 10:40AM and was told at 2/3pm that it may or may not have to stay overnight but Nathan would let me know. He did not follow up (I called and texted multiple times). This morning (Friday) I called to get a follow up since I had an appointment and plans in LA (which had to be canceled). Later today I was helped by Marc since Nathan was out of office. When I when to get my car back, they had not done the oil just the AC. Nate had supposedly misunderstood and thought I needed “ my oil for my AC fixed” which makes no sense...So I had to wait another hour to get my oil change. In conclusion, a lot of my time was wasted. Service wise, Marc was very helpful Nate was not.
4/10/2021
Jose P. VERIFIED CUSTOMER
Nathaniel was one of the most helpful and caring people I have ever met.
Professional and knowledgeable from beginning to end.
A 10 stars for me.
Jose P
4/9/2021
Dennis C. VERIFIED CUSTOMER
Nate provided excellent customer service. I was extremely happy with the experience.
4/9/2021
Paul C. VERIFIED CUSTOMER
Excellent service
4/9/2021
Blake A. VERIFIED CUSTOMER
Honda was busy that day, and I had a few questions, but Mark took the time to answer my questions and show me a diagram to make it crystal clear.
I appreciated this.
4/9/2021
Patrick S. VERIFIED CUSTOMER
Kevin was wonderful! He spent extra time adjusting a rear door I've been having trouble with due to a strong wind incident. I really appreciated that. He also reassured me of the 100k millage tune up work that needed to be done by walking me through all the parts and procedures. Great work at Norm Reeves Honda Irvine service department!
4/9/2021
Jan C. VERIFIED CUSTOMER
The service agent was outstanding. He explained everything to me and offered the only service I really required. He was extremely courteous and helpful and my service was completed in a reasonable length of time
4/9/2021
Philip S. VERIFIED CUSTOMER
Nathan is very busy but I enjoyed the service and I think he did a fine job
4/9/2021
Bruce S. VERIFIED CUSTOMER
Mitch was outstanding and exceeded all expectations
4/9/2021
Eric M. VERIFIED CUSTOMER
Dominick quickly and professionally took care of the issue.
4/9/2021
Shanelle D. VERIFIED CUSTOMER
Mark was helpful, kind and informative.
4/9/2021
Juan M. VERIFIED CUSTOMER
Excellent service
4/9/2021
Jason S. VERIFIED CUSTOMER
No problem with the service, rather the services were significantly overpriced so we ultimately decided to go elsewhere.
4/9/2021
Elsa E. VERIFIED CUSTOMER
Arbenz Anton was really very helpful, courteous, respectful, knowledgeable, approachable, honest, efficient , capable and a very nice guy. I would always request for him whenever my car needs service.
4/9/2021
Farzaneh N. VERIFIED CUSTOMER
Dominick was attentive and explained everything to me.