I was very satisfied with the service I received today. The technician was courteous and helpful.
4/2/2021
Shannon S. VERIFIED CUSTOMER
Outstanding customer service and much appreciated.
4/2/2021
Mary C. VERIFIED CUSTOMER
Thanks for excellent service.
Lift driver was waiting for me and was courteous, but he was very antivac and told me Dr Fauci caused COVID and the world’s blood supply was contaminated. Asked me if masks were necessary. Little uncomfortable conversation!
Bill - drove red Kia
4/2/2021
Roberta G. VERIFIED CUSTOMER
I really appreciated the constant communication regarding the situation with my car all during the day. And I really appreciate being able to still get a ride home with Lyft even though the Honda Shuttle service has been temporarily halted due to Covid.
We’re always very impressed with the service we receive at this Honda dealer.
Thank you!
4/2/2021
Andrew C. VERIFIED CUSTOMER
Job well done, thanks.
4/1/2021
Bruce M. VERIFIED CUSTOMER
During routine service, brake calipers were installed improperly resulting in dangerous intermittent stopping. When returned to shop, manager fessed up to the problem and repaired the problem at no cost to me. This management policy of honesty, accepting responsibility is the very best of actions to retain customer loyalty. I highly support this type of business policy. NBM
4/1/2021
David M. VERIFIED CUSTOMER
He was professional and friendly.
4/1/2021
Yolanda G. VERIFIED CUSTOMER
Arbenz was
4/1/2021
Ajit K. VERIFIED CUSTOMER
Thanks to Mark for making this seamless.
4/1/2021
Michael D. VERIFIED CUSTOMER
Mathew was great! The entire crew was very friendly and Courteous.
4/1/2021
Phillip M. VERIFIED CUSTOMER
Matthew was amazing! He answered all of my questions and addressed all of my concerns!!! Thanks for everything
4/1/2021
Nabil S. VERIFIED CUSTOMER
Mark did a great job with his service. Outstanding
4/1/2021
Sarah W. VERIFIED CUSTOMER
Friendly, well educated and very honest. I appreciated his thoroughness and patience in answering all my questions. He recommended only what was necessary for my car and I appreciated his knowledge.
4/1/2021
Sasha L. VERIFIED CUSTOMER
Matthew is knowledgeable and kind. He explained what would be part of the program update service today with clarity and patience. Thank you for the help with my car!
4/1/2021
Sahil T. VERIFIED CUSTOMER
Mark was very professional and made my service experience very good.
4/1/2021
Caryn D. VERIFIED CUSTOMER
Thank you for helping to resolve the issue with my car!
4/1/2021
Max C. VERIFIED CUSTOMER
Great services and detail on my issues.
4/1/2021
Adolfo V. VERIFIED CUSTOMER
Mark did a great job from the very beginning until the end once my car was ready. He attended all my needs and questions I had as well.
4/1/2021
Michelle N. VERIFIED CUSTOMER
It was a terrible service experience for which I met with Catherine Schlueter before leaving. I have also written a detailed written account and am submitting it to Honda USA in Torrance identifying all the specific failures in communication, some that present as outright lies leaving me to feel that I personally did not matter. My ordeal began at my scheduled 8:45am appointment time and extended until almost 1pm the following day. It is no wonder that Lexus, Toyota, Subaru and Mercedes-Benz appear in Forbes list of top 20 companies for customer service and not Honda. Finally I called back at around 2pm to talk with Ms. Schlueter since I had to leave to get my daughter to cheer practice. I was connected to her direct line and left a message on her voicemail to which I never received a call back.