Would you please check to see why all the service performed on my Honda Civic EX is not showing in the industry records? Please contact me regarding your findings.
3/13/2021
Juan Carlos. VERIFIED CUSTOMER
Gracias por su gran trabajo próximamente creo agarrar un auto con ustedes
3/13/2021
Amanda . VERIFIED CUSTOMER
Excellent service and good communication
3/13/2021
Sasan G. VERIFIED CUSTOMER
He did a great job, friendly and right to the point
3/13/2021
Maureen E. VERIFIED CUSTOMER
Pleasant and professional
3/13/2021
Leslie L. VERIFIED CUSTOMER
Great service
3/13/2021
Linda B. VERIFIED CUSTOMER
Honest, dependable and helpful
3/13/2021
Yvonne S. VERIFIED CUSTOMER
Omar was courteous and kept me informed throughout the process.
3/13/2021
Soudabeh M. VERIFIED CUSTOMER
Kevin gave me the same day appointment and the work was done quickly, he’s an excellent service provider ????
3/13/2021
Lindsey G. VERIFIED CUSTOMER
I believe this is my third of forth visit and I keep coming back due to the service and honesty of your staff. After purchasing this car I first went to the dealership I bought it from, even though it was further away, and it was not a good experience. Then I tried your location. This is the second time Nathan has assisted me with my visit. He’s built rapport and I feel very comfortable asking questions. He takes the time to explain, be thorough, asked if I have any question, if I agree, and shows concern on a personal level, all while being efficient with time. I have already shared my good experience with family and will continue to do so with others when the occasion arises. Norm Reeves Honda feels like a partnership due to its professionalism, transparency, and customer service. I have not felt pressured or judged here, instead your team informs us the truth with our options, and allow us to make the best financial discussion at the time. This is my third Honda Accord and now I’m so glad have your assistance in maintaining it.
3/12/2021
Nahun Alejandro. VERIFIED CUSTOMER
Great fast service and Nathan went over everything hello expected him to go over without having to ask any questions
3/12/2021
Nader G. VERIFIED CUSTOMER
He was the beat
3/12/2021
Janice K. VERIFIED CUSTOMER
Great customer care and advice. He answers all my questions. I feel confident with his guidance correct
3/12/2021
Alex B. VERIFIED CUSTOMER
Mark was fantastic super chill
3/12/2021
David R. VERIFIED CUSTOMER
Service was fast friendly and the price estimate accurate thank you,
3/12/2021
Milan P. VERIFIED CUSTOMER
The service tec unbuckled the child car seat and should have advised me of this. As the car seat is buckled from
behind, its not obvious that it has been detached.
Imagine driving the car with kid in car seat that has been detached from the seatbelt. Thats a major safety issue. I should have been advised the recall would require manipulation of the car seat and that I would have to reinstall it.
3/12/2021
Iain G. VERIFIED CUSTOMER
Excellent service and very thorough
3/12/2021
Hyunjoo L. VERIFIED CUSTOMER
He really nice and kind.
3/12/2021
Michelle C. VERIFIED CUSTOMER
Everything was perfect !
3/12/2021
Anjana K. VERIFIED CUSTOMER
Omar is the best in service I have ever experienced in the auto industry. He is thorough, caring, compassionate and responsive—unlike any other. He has raised the bar for his team; others need to step up their game. Thank you, Omar, for taking care of the car and dealing with Ethos—the extended warranty company.
The AC compressor failed prematurely—shame on American Honda, but Omar did his best to resolve the issue.