Kevin is fantastic, really a pleasure to work with. Made the visit that much better. Thank you, very happy with the service and work done
2/20/2021
Tai W. VERIFIED CUSTOMER
The service is excellent.
2/19/2021
Monika S. VERIFIED CUSTOMER
Good work, thanks
2/19/2021
Emanouil P. VERIFIED CUSTOMER
They did great they finish them up about an hour and I'm happy so far thank you
2/19/2021
Timothy B. VERIFIED CUSTOMER
Mark was excellent! Appreciate his help
2/19/2021
Imad T. VERIFIED CUSTOMER
The service was prompt. Dominick Dillon.
was very attentive, friendly and extremely cooperative! Thank him and thank you !
2/19/2021
Soudabeh M. VERIFIED CUSTOMER
Kevin Meacham is knowledgeable and trustworthy in his profession and excellent in customer service job.
2/19/2021
Ram R. VERIFIED CUSTOMER
Thank you, Nate!
2/19/2021
Callie S. VERIFIED CUSTOMER
Always completely happy with the courtesy, knowledge and professionalism of Dominick Dillon. Norm Reeves Honda is fortunate to have him in your Service Department!
2/19/2021
Michael T. VERIFIED CUSTOMER
Thanks Mark Farrugia, your the best bro
2/18/2021
Kuo Chuan. VERIFIED CUSTOMER
Thank you for the great service.
2/18/2021
Roger C. VERIFIED CUSTOMER
The original time estimate was for 2.5 hours. At 3 hours I received a cheery text saying that my car "is in good hands" and that I would receive a call when it was ready (no explanation offered). I was already on my way back to the dealership. When I arrived, Matt went out to check on the status, and returned to tell me that it would be another 15 to 20 minutes still. 45+ minutes later I received a call from a different rep saying that the car was done. When I got to the counter there was a sign at Matt's station saying that he was out to lunch.... I did receive a follow-up text from him that there was "Great news" that my car was "all serviced and ready to come home." That text was sent 20 minutes after I had left the dealership with the car. I recognize that the time estimate is only an estimate, but the follow on communication needs to acknowledge the original statement. Of course my car was in good hands, I trusted your dealership with it for that reason. And since my car is not a pet, I kind of doubt that it was "ready to come home." If the original time estimate turns out to be incorrect, just tell me, and get the follow up information correct. Under promise and over deliver is better than the reverse, but accurate information throughout the process is even better.
2/18/2021
Alexis M. VERIFIED CUSTOMER
Awesome service, thank you so much! Clear, and super informative.
2/18/2021
Salman F. VERIFIED CUSTOMER
Mark Farrugia, provided fast and friendly service. Excellent customer service.
2/18/2021
Kyoko U. VERIFIED CUSTOMER
Matthew & a parts department guy are very kind & professional attitude.
I am 100% satisfied,
2/18/2021
Kevin B. VERIFIED CUSTOMER
I was not happy that the issue I brought the car in for was supposed to have been fixed months ago. Of course this was not Omar’s fault. He was polite and understanding of my frustration.
2/18/2021
Lazaro B. VERIFIED CUSTOMER
Matthew was great to work with
2/18/2021
Jessica A. VERIFIED CUSTOMER
As always Mark treated myself and driver in a very courteous manner. Kept in communication with us regarding repairs and updates on our vehicle. Always provides excellent customer service and has a GREAT attitude with us and his fellow colleagues
2/18/2021
Rosie S. VERIFIED CUSTOMER
Excellent customer service from Mark Farrugia
2/17/2021
Anthony M. VERIFIED CUSTOMER
Kevin, was very good. However, he was very busy and most likely very popular. Maybe you guys need to have more folks to help the congestion in the checkin area.