Norm Reeves Honda Superstore Irvine Auto Repair Service

Kevin is fantastic, really a pleasure to work with. Made the visit that much better. Thank you, very happy with the service and work done

The service is excellent.

Good work, thanks

They did great they finish them up about an hour and I'm happy so far thank you

Mark was excellent! Appreciate his help

The service was prompt. Dominick Dillon. was very attentive, friendly and extremely cooperative! Thank him and thank you !

Kevin Meacham is knowledgeable and trustworthy in his profession and excellent in customer service job.

Thank you, Nate!

Always completely happy with the courtesy, knowledge and professionalism of Dominick Dillon. Norm Reeves Honda is fortunate to have him in your Service Department!

Thanks Mark Farrugia, your the best bro

Thank you for the great service.

The original time estimate was for 2.5 hours. At 3 hours I received a cheery text saying that my car "is in good hands" and that I would receive a call when it was ready (no explanation offered). I was already on my way back to the dealership. When I arrived, Matt went out to check on the status, and returned to tell me that it would be another 15 to 20 minutes still. 45+ minutes later I received a call from a different rep saying that the car was done. When I got to the counter there was a sign at Matt's station saying that he was out to lunch.... I did receive a follow-up text from him that there was "Great news" that my car was "all serviced and ready to come home." That text was sent 20 minutes after I had left the dealership with the car. I recognize that the time estimate is only an estimate, but the follow on communication needs to acknowledge the original statement. Of course my car was in good hands, I trusted your dealership with it for that reason. And since my car is not a pet, I kind of doubt that it was "ready to come home." If the original time estimate turns out to be incorrect, just tell me, and get the follow up information correct. Under promise and over deliver is better than the reverse, but accurate information throughout the process is even better.

Awesome service, thank you so much! Clear, and super informative.

Mark Farrugia, provided fast and friendly service. Excellent customer service.

Matthew & a parts department guy are very kind & professional attitude. I am 100% satisfied,

I was not happy that the issue I brought the car in for was supposed to have been fixed months ago. Of course this was not Omar’s fault. He was polite and understanding of my frustration.

Matthew was great to work with

As always Mark treated myself and driver in a very courteous manner. Kept in communication with us regarding repairs and updates on our vehicle. Always provides excellent customer service and has a GREAT attitude with us and his fellow colleagues

Excellent customer service from Mark Farrugia

Kevin, was very good. However, he was very busy and most likely very popular. Maybe you guys need to have more folks to help the congestion in the checkin area.