Omar kept me appraised on the major challenges with my vehicle. Everything has been fixed to my satisfaction
2/1/2021
Kaan B. VERIFIED CUSTOMER
I believed Norm Reeves Honda was better care my car than other places.
When I arrived the store I waited 30 min to speak any supervisor for service registration. This is extremely long time for any other car servicer dealership.
Normally I get oil change service jiffy lube. I like Jiffy lube service by the way.
Same price for oil change service and fast service and Jiffy lube has multi point inspection service with free break pads check and free tire rotation.
How Honda Mega Store does not provide such a small service like tire rotation and break pads check?
I will not prefer your car service. This is my first and last time.
Thank you for providing ungenerous service.
1/31/2021
Angela M. VERIFIED CUSTOMER
Arbenz was so very kind and professional. He was very transparent about the work done on my vehicle and the costs, and any details he felt I needed to know. He deserves a promotion.
1/31/2021
Cheryl S. VERIFIED CUSTOMER
Thank you for being so thorough and efficient!
1/31/2021
Jessica R. VERIFIED CUSTOMER
They are very friendly and have a clear process for check in. Once inside, I was able to wait indoors, and I'm glad we were all spaced out and had somewhere to sit. My wait time in the middle of the day Saturday was just over an hr, which I thought was really good!! Mark was very professional & helpful too!
1/31/2021
Christopher C. VERIFIED CUSTOMER
I brought my car in for an exhaust rattle. They sent me home without any acknowledgement of the possible solutions. Estrella occurred on led in the dealership. I insisted mechanic go for a ride w me. He started with questioning my problem with the rattle. I made the rattle happen approx 8 times, the one they couldn’t find. Did the same thing w manager (a drive to Teri dice the sound). Mark was nice so was the manager Kevin. However, I’m now having to go back Tuesday for the shop foreman to verify problem. I’m feeling rather put off and not properly served.
1/31/2021
Robert H. VERIFIED CUSTOMER
He provided excellent service and answers the concerns i had throughout the process. I would come back to have my car service next time bc of Arbenz
1/31/2021
Ronald A. VERIFIED CUSTOMER
You took advantage of a teenager who came to get an oil change and ended up with a $200 bill for an oil change, tire rotation, and brake fluid change. When I set up the appointment you asked if there were any service codes and I mentioned the brake fluid code which I understood you would look at NOT take action on.
I did not authorize these items and it is very unprofessional for you to have preyed on my son. You did not call me
Very dissatisfied and disappointed
Ronald A
1/31/2021
Duberney O. VERIFIED CUSTOMER
Arbenz Anton made the whole experience easy and we were completely satisfied. Great service advisor!
1/31/2021
Karen J. VERIFIED CUSTOMER
Thank you
1/31/2021
Jennifer L. VERIFIED CUSTOMER
Kevin was extremely helpful. He was polite, professional and answered all my questions regarding my vehicle. He went above and beyond in regards to customer service. He is an asset to the service department. Highly recommend him to family/friends if they need their vehicles serviced.
1/31/2021
Judy Z. VERIFIED CUSTOMER
Omar and his team were very helpful. Omar not only kept me posted on the status of my vehicle through voicemail, but also let me know of any coupons/discounts/promotions that can be applied AND helped arrange a late pick-up for the following day since I didn't want to rush at the end of my workday to pick up my car. This kind of customer service is well appreciated! Nikita from the inception (taking my call for an appointment) to Mark and Mitch who helped me retrieve my vehicle are all stellar employees as well. Mitch noticed that there was a potential issue with the radio/rear-view camera and notified his team to reset it in my car - this was really helpful because it saved me another trip to the maintenance center. The B12 service along with the part replacement all went well - I haven't seen any maintenance lights light up since retrieving my vehicle. Thanks Norm Reeves Honda team for going above and beyond!
1/31/2021
Maxim K. VERIFIED CUSTOMER
As always Kevin was very helpful and attentive.
1/31/2021
Tom T. VERIFIED CUSTOMER
Omar has done a great and commendable service to the maintenance od my car on my last visit.
1/31/2021
James S. VERIFIED CUSTOMER
Arbenz is great to work with. Very personable and respectful
1/31/2021
Emily C. VERIFIED CUSTOMER
Nate is the best!
1/31/2021
Melba A. VERIFIED CUSTOMER
Great Service
1/31/2021
Kelly S. VERIFIED CUSTOMER
Matthew Garrett provided great service.
1/31/2021
Doyeon K. VERIFIED CUSTOMER
Really been appreciative for helping our all the questions I needed to ask. He was very polite and tried his best to get what I needed as much as i could.
1/31/2021
Anthony L. VERIFIED CUSTOMER
Omar was very helpful, explained everything in layman's terms, and helped make the entire service experience as easy as can be