Nathaniel was polite, professional, and effective.
2/27/2025
Rosa M. VERIFIED CUSTOMER
Great customer services, Jacob was very friendly and answered all my questions.
2/27/2025
John S. VERIFIED CUSTOMER
Jacob did an outstanding job making the best of a very challenging and unfortunate manufacturing issue with my car, and he helped to retain a loyal customer for Honda. He deserves a big raise and promotion.
2/27/2025
Jennifer B. VERIFIED CUSTOMER
Jacob provided amazing customer service. He was so professional
and knowledgeable. I am very appreciative of his service and will definitely be back for any future service required.
2/27/2025
Fabiola C. VERIFIED CUSTOMER
Amazing service
2/27/2025
Stella R. VERIFIED CUSTOMER
great service completely satisfied.
2/27/2025
Andrew G. VERIFIED CUSTOMER
Jacob did a great job with professionalism and highest level of service to get my car fixed. Thank you.
2/27/2025
Sharon F. VERIFIED CUSTOMER
He was absolutely wonderful. He made an appointment for me so I wouldn’t have to wait so long because I live in Anaheim and it’s half an hour to go to Irvine and he said it would take a certain amount of time and I said OK but then it was done in like two hours. Awesome, very professional. Excellent excellent service. I always like to come to the Irvine Honda to fix my car. Thank you so much.
2/27/2025
David P. VERIFIED CUSTOMER
Arbenz is the reason I come to you and pay more than chain garages. Arbenz cares about customers and it shows. He knows my wife and small kids are in my car (precious cargo) and wants to keep us safe. He treats me well 100% of the time I come there and that tells me, he appreciates my business. An all around great guy and professional.
2/27/2025
Carlos R. VERIFIED CUSTOMER
Yes, despite the unexpected repair and high cost, things were made a little bit easier by financing the repair and obtaining a small discount through the service advisor Jeorge!
2/27/2025
Porfirio F. VERIFIED CUSTOMER
They offer me a car wash, which such a thing didn’t happen when I pick up my car was dirty.also on the app is still show the recall Please reach me if you recall with complete or not. Thank you.
2/27/2025
Sun L. VERIFIED CUSTOMER
He provided excellent service. Thank He provided excellent service.
2/27/2025
Ben S. VERIFIED CUSTOMER
Jacob was absolutely top notch. He could not have done anymore thorough and professional job. I'm very thankful for his help in getting my vehicle diagnosed. His customer service was exceptional.
2/27/2025
Yu Z. VERIFIED CUSTOMER
So good,thanks a lot.
2/27/2025
Angelina H. VERIFIED CUSTOMER
Arbenz Anton is always professional and prompt when assisting me. He always goes above and beyond.
2/27/2025
Ahmed T. VERIFIED CUSTOMER
Very good
2/26/2025
Patricia H. VERIFIED CUSTOMER
Appreciate the honest & thorough customer service :)
2/26/2025
Deniece B. VERIFIED CUSTOMER
I had an outstanding experience at Norm Reeves Honda, thanks to my service advisor, Jacob James. From the moment we arrived, Jacob provided top-notch customer service—friendly, professional, and extremely knowledgeable.
2/26/2025
Drew . VERIFIED CUSTOMER
Luis and Sean both did a great job servicing our Honda Passport as well as answering our concerns about the auto idle stop feature on our Passport. We greatly appreciate their efforts!
2/26/2025
Sandra M. VERIFIED CUSTOMER
Hi - When leaving the dealership, my handheld remote stopped working, I was told I needed a new transmitter (all that was needed was a new battery). I had to come back to the dealership to have a reset, the oil gauge was still showing 30% (the fix was fairly simple for the person that assisted me). Also, the tire light came on as I was driving to Redlands, I stopped at Spreen Honda, they checked my tires, they told me the PSI was at 40 and it should be at 35. Everything was done, just a few minor inconveniences ????