Very satisfied with Dominick service but very disappointed that I got a new Odyssey and 2 days later I have been to the service department going 3 times now to fix a steering wheel sound problem.
12/15/2020
Ryan K. VERIFIED CUSTOMER
Nate was awesome!!
12/15/2020
Derik T. VERIFIED CUSTOMER
Absolutely phenomenal service.
12/15/2020
Mylene B. VERIFIED CUSTOMER
He did a awesome job.
12/15/2020
Tina H. VERIFIED CUSTOMER
Great service
12/15/2020
Arthur D. VERIFIED CUSTOMER
Nathan provided excellent service and support. The recall was addressed and explained in detail, along with the brake noise that we have been experiencing. Nathan was professional and courteous.
12/15/2020
Katie S. VERIFIED CUSTOMER
Matthew was not at knowledgeable as other service advisors I’ve had in the past. When he called me he told me my transmission fluid needed to be changed- when I asked him for an estimate he explained that 3 cylinders would actually need to be replaced (because they all 3 need to be changed at once) at the cost of $350. When he called me to tell me my car was ready for pick up he informed me that my vehicle only had the 1 cylinder to replace (not the 3 as he thought because my car model had a stick shifter), he had made a mistake and it was actually only $120. While I was happy the cost was much less than he quoted me- it doesn’t seem as though he is very knowledgable or accurate with his quotes. I wish he would have put me on hold to ask for help figuring out a accurate quote, instead of guessing/ providing an inaccurate quote. We love this service center and of course will return.
12/15/2020
Gregory K. VERIFIED CUSTOMER
Matthew delivered superior, professional service yesterday.
Thank you.
12/15/2020
Brittany W. VERIFIED CUSTOMER
Fast efficient service, will return for all maintenance.
12/15/2020
Chevelle E. VERIFIED CUSTOMER
Wyatt was super nice and friendly to me and professional. He answered all of my questions and got my vehicle serviced in the time he said it would get done by. Please commend him for providing me with Outstanding service.
Thank you.
12/15/2020
Juliana K. VERIFIED CUSTOMER
Lovely service. LOANER CARS are a MUST! DO though. What the heck??
12/15/2020
Karen L. VERIFIED CUSTOMER
Nate Bagnol provided excellent customer service. He recently helped my mom and dad and he came highly recommended. He is very thorough with the findings of my car. He shows a friendly and great attitude. Nate relays realistic expectations from your car(since mine is an old one) that helps me prepare for next services.
Thank you Nate! My family appreciates you! You need to be cloned so we can have more advisers like you! Merry Christmas!
12/15/2020
Emily K. VERIFIED CUSTOMER
Nathan was very understanding and accommodating with my need to be contact-free during drop off and pick up of my vehicle. I really appreciated him going above and beyond for me.
12/15/2020
Breana . VERIFIED CUSTOMER
Mark is fantastic! He worked so diligently to make things as easy as possible for me.
12/15/2020
Vivian D. VERIFIED CUSTOMER
Dominick was professional, helpful, informative, and a great communicator. Keep up the great work!
12/14/2020
Joshua V. VERIFIED CUSTOMER
Nathan was very courteous and kept us in the loop the whole way. Thank you Nate!
12/14/2020
Ever C. VERIFIED CUSTOMER
Great customer service.
12/13/2020
Elizabeth E. VERIFIED CUSTOMER
Mark was very helpful and communicative about my appointment. He was friendly!
12/13/2020
Dina . VERIFIED CUSTOMER
He was very nice- it seems like everyone seems to be in a bad mood in these store and it was pleasant to deal with someone who was friendly
12/13/2020
Matin R. VERIFIED CUSTOMER
The problem is not resolved. My Honda Civic AC stopped working early summer and was fixed by your service department (I was billed $1700) then two month later it stopped working again. This time the part was backordered and took your service department three month to fix the car. I picked up the car last week and less than a week the AC is not working again. This is so frustrating and is costing me lots of time and money. This is beyond dissatisfaction with your service.