Omar is the worst service advisor I've ever worked with ever. He has no customer service skills. I had to call Honda Corporate on him because he hung up on me during our conversation.
I will be following up with honda Corporate about this matter. I also have an email into the general manager of Norm Reeves. Kevin was great and handled the situation.
10/23/2020
Patricia R. VERIFIED CUSTOMER
Matthew was so helpful and kind and went above and beyond to make sure I got I needed. Give this man a raise!
10/23/2020
Gerald Anthony. VERIFIED CUSTOMER
Mark handled everything professionally and expediently as well as communicated very clearly. Kudos to Mark!
10/23/2020
Julie L. VERIFIED CUSTOMER
Dominick was delightful. He was attentive to the questions I had about the services I would need. He explained everything the service team would do, and in a certain time frame. Since I was waiting in the lobby, he assured me that he would relay that to his team so they could get me in and out. My car was completed with the 1:30 time frame. He went over all the services completed and informed me of when I would need additional services I would need to worry about in the future I left satisfied and will only be bring my car to Norm Reeves Honda in Irvine. Thanks Dominick!
10/23/2020
Madison T. VERIFIED CUSTOMER
he was so nice and helpful!
10/23/2020
Edward C. VERIFIED CUSTOMER
The vehicle service was great however the technician needs additional customer service training.
10/22/2020
Jason T. VERIFIED CUSTOMER
Great job!
10/22/2020
Fernando S. VERIFIED CUSTOMER
Great customer service!
10/22/2020
Linda O. VERIFIED CUSTOMER
Very happy with Nate
10/22/2020
Janice M. VERIFIED CUSTOMER
Service would be improved if we didn't have to wait so long for our car to be serviced.
10/22/2020
Giao M. VERIFIED CUSTOMER
professional, courtesy, knowledgeable, very nice and friendly, I’m very please with the job they did on my van. Thank you very much.
10/22/2020
Carlos S. VERIFIED CUSTOMER
Thank you
10/22/2020
Hoan T. VERIFIED CUSTOMER
I am satisfied with the customer service there. They are very helpful and responsive, even when it is busy. Would definitely return here! Thank you!
10/22/2020
Jeremiah J. VERIFIED CUSTOMER
Everything was great. Thanks.
10/22/2020
Clayton S. VERIFIED CUSTOMER
He was great, went above and beyond with his service! Very much appreciated!
10/22/2020
Paul L. VERIFIED CUSTOMER
Great communication and customer service
10/22/2020
Katherine M. VERIFIED CUSTOMER
Absolutely your staff is awesome!
10/22/2020
Kurt H. VERIFIED CUSTOMER
Very professional and thorough
10/22/2020
Tulip A. VERIFIED CUSTOMER
Excellent
10/22/2020
Richard R. VERIFIED CUSTOMER
Omar answered all my questions and exceeded my expectations. The service was done efficiently, as I had a short waiting period. Thank you again.