Norm Reeves Honda Superstore Irvine Auto Repair Service

The service was done really fast and Matthew is exceptionally friendly and helpful, I immediately felt my car was in very capable hands!

Great service and attention to detail. Was very satisfied.

He knows his job very well.

Service was terrible and my so far my 2020 odyssey ex-l has been a lemon. No communication via text until 3pm when arbenz said the car was ready to be picked up after being there all day. I asked him if everything was fixed and he claimed it was and they didn’t hear the problems being duplicated. I brought my odyssey in for squeaking brakes, cracking and popping coming out of the speakers while playing music/Bluetooth, and the 4 recalls. Only 3 of the 4 recalls were completed and neither of my issues were resolved. I texted and called the dealership right when I left. Receptionist said Arbenz was with a customer and would call me right back, which he did not. When I returned home my sliding doors would not open. Whoever serviced my car left the doors in off position and I did not know that which caused another trip to Honda the following morning. They turned the doors back on, but would not fix my brakes/radio for me. Said I would have to come back. My time is precious, as I have children and a full time job. Terrible experience and I would have expected at least a loner vehicle when I returned for the second time to have my brakes and radio fixed. Your employees offered no solution and didn’t really seem to care at all.

Good communication throughout the service process.

A+++++

Omar was very attentive and delivered over and above what he’d promised and at a lower cost. It was a pleasure to do business with him. Thank you.

Quick check-in, socially distanced but Very friendly and explanatory of all servicE and less time than anticipated too!

Omar was very personable and thorough.

He is very friendly and knowledgeable and suggested what services I need to do, ty for great service guys as you always do

Very good!

Great Service and communication. The service was also timely. Thank you Nathan.

Dominic was very responsive and persistent in letting me know the status of my vehicle. He was very pleasant to work with and conducted business quite professionally. He make the process quite smooth.

Arbenz was awesome with communication. He set the right expectations and delivered. Thank you!!

Great service!

I was pleasantly surprised at the first class care I was given by my service agent Matthew. He went above and beyond to see that all of my expectations were met. I look forward to taking my car back in to this dealership, because, of the service he gave me. He is an example to others he works with on how to treat your customers in a time when it has become, sadly, something we don’t have much of anymore. Sincerely, Bonnie W

Has been many years since I’ve been in to your center. Customer service is amazing.

Great Customer Service! Explained the procedure of the maintenance and communicated well on the status of the vehicle. Thank you!

Matthew did an awesome job

Excellent service. 5 out of 5 stars.