I usually deal with Dominick which I love but Nathan was very nice to me and took care of my car.
10/8/2020
Laurie M. VERIFIED CUSTOMER
Good service. Thank you
10/8/2020
Robert M. VERIFIED CUSTOMER
Excellent service Dom. Thanks!
10/8/2020
David S. VERIFIED CUSTOMER
My car had a brake light that came on Nate knew we were going on a trip he got me in and service priority Excellent job from Nate Excellent job from Nate
10/8/2020
Joseph S. VERIFIED CUSTOMER
Keep up the great work and service you offer.
10/8/2020
Christopher L. VERIFIED CUSTOMER
Mark was very helpfully and explained everything clearly. Even though I wasn’t greeted he made sure he took care of me instead of waiting for someone else to do it despite the work he had at the time. Even though my appointment wasn’t scheduled til
1:30 I had come in early because I hadn’t gotten confirmation about the appointment. Mark made sure I didn’t have to wait around til then and the car was serviced promptly. Thanks again Mark
10/8/2020
Sandra M. VERIFIED CUSTOMER
Nathan was efficient, informative and personable. It is because of service personnel like Nathan, and the exceptional auto service, that I regularly return to the Irvine location.
10/8/2020
John T. VERIFIED CUSTOMER
I was disappointed that the service department did not have the part to fix my vehicle at the scheduled appointment. The car came in for an appointment to correct a recall and the car had to be at the dealership for another day because no one made sure it would be there for my appointment.
10/8/2020
Carl H. VERIFIED CUSTOMER
Great and fast service!
10/8/2020
Thomas R. VERIFIED CUSTOMER
Dominick was excellent and listened to every concern we had about our vehicle. He kept us informed with every step that needed to be taken. He made sure we felt completely comfortable with the whole experience.
10/8/2020
Joe P. VERIFIED CUSTOMER
Service was great and Dominic was great as well.
10/8/2020
Jason P. VERIFIED CUSTOMER
Mark was very helpful and he solved all my problems!
10/8/2020
Leah L. VERIFIED CUSTOMER
I love being my car to Norm Reeves Honda in Irvine! I have been to the other Honda dealership not to far away and did not experience the same level of excellent customer service. Nate was so kind and provided me with excellent customer service! Your people really know what they are talking about and we’re very helpful! I didn’t have to wait long for my appointment at 4 once pulling up and was out in a little over an hour which wasn’t too bad!
I will definitely be back and would love for Nate to help me again!
Thanks for being a helpful Honda guy Nate!
Leah L
10/8/2020
Linda W. VERIFIED CUSTOMER
Nathan was very polite and helpful.
10/8/2020
Alan W. VERIFIED CUSTOMER
I made a written request on my scheduled appointment online to have the front passenger window seal checked. One of the staff even called my voicemail needing additional information about my inquiry. I responded via email explaining my request. Only to be told when I asked about it after they finished my scheduled maintenance oil change, “oh, that’ll take another 1-1.5 hours for the tech. We’re pretty busy today.” This isn’t the first time during routine maintenance have my requests been addressed, it’s the 3rd time! When reviewing my receipt, I noticed it was not even written on customer concerns. Extremely disappointed, especially in light of a pandemic, needing competence in servicing your customers who purchased their vehicles from NR.
10/7/2020
Richard K. VERIFIED CUSTOMER
Mark did an awesome job and took care of me promptly. We went out above and beyond to help me. Thank you Mark!
10/7/2020
Arlene L. VERIFIED CUSTOMER
Omar was very nice and helpful.
10/7/2020
Nelson V. VERIFIED CUSTOMER
Professional, courteous and goes the extra mile to satisfy the customer.
10/7/2020
Ron A. VERIFIED CUSTOMER
No car wash
Asked about loose piece of plastic found on floor told me they would figure it out. Got home it’s in the drink holder