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Real Reviews from VERIFIED CUSTOMERS
Allan B. VERIFIED CUSTOMER
For a scheduled appointment of a GOF that I arrived on time for takes 1 hour and 37 minutes to complete is unacceptable. My time away from work should also be considered and not disregarded. Allan B
12/13/2019
Joann N. VERIFIED CUSTOMER
Everyone was so polite and the service on my car was speedy. Thank you!
12/13/2019
Eriks G. VERIFIED CUSTOMER
Excellent job. Expensive? Yes! But you get what you pay. I’d suggest that you’d provide some discounts to your faithful customers, or something like that... Thanks again and Merry Christmas! Special thanks to Rachel for her outstanding quality service.
12/11/2019
Lou Ann. VERIFIED CUSTOMER
It took 1 hour. I feel that is a long time
12/9/2019
Leslie N. VERIFIED CUSTOMER
Yes, she did a great job.
12/8/2019
David R. VERIFIED CUSTOMER
Rachel was very informative with what the did and she did extra when I had some questions
12/7/2019
Thomas T. VERIFIED CUSTOMER
My fault for not asking, but they pulled my air filters, to show them to me and ask if I wanted them replaced. I said no on the engine filter but OK on the cabin filter. Never dreamed you would charge $70 - $80 dollars to throw a new $10 cabin filter back in. Especially since you had already pulled it and would have to put my old one back for free if I had said no. Live and learn.
12/7/2019

Tyler Honda Auto Repair Service Replied:

“Thomas, You will find that our price for a Honda HEPA cabin air filter is very competitive with the surrounding Honda dealers. Yes you can go buy a aftermarket low quality filter for 10-15 dollars but it will not fit as well and definitely not filter the heating and a/c system as well as O.E.M.”

Roxanne R. VERIFIED CUSTOMER
Your batteries are of low quality and unacceptable. I am on my third battery for a 2015 vehicle. The last one only lasted a year. Had I known this Honda problem, I may not have even purchased the vehicle.
12/7/2019
Jeff D. VERIFIED CUSTOMER
Carla always does an amazing job for me! The whole team is wonderful!
12/7/2019
Theresa J. VERIFIED CUSTOMER
Rachel was very helpful. Very clear and helpful in working with pricing, valued effective customer, went the extra mile to ensure satisfaction (made sure my requests were followed to the best of her ability). I’m very satisfied with my service.
12/7/2019
Betsy B. VERIFIED CUSTOMER
It was a quick service visit. I was very satisfied thank you
12/7/2019
Sandra R. VERIFIED CUSTOMER
Your service employees are the best! I appreciate them. Have a nice weekend!
12/6/2019
John B. VERIFIED CUSTOMER
Solved problems with information center on vehicle
12/6/2019
Richard A. VERIFIED CUSTOMER
Terrific.
12/5/2019
John V. VERIFIED CUSTOMER
Effective, knowledgeable, to the point.
12/5/2019
Patricia P. VERIFIED CUSTOMER
I was thrilled that my appt went well and my car was ready earlier than promised. Carla was very nice and I was glad I took my car in today!
12/5/2019
Debra J. VERIFIED CUSTOMER
Very prompt, efficient.
12/4/2019
James S. VERIFIED CUSTOMER
Great job and quick
12/4/2019
Paul T. VERIFIED CUSTOMER
Rachel was great. However, having to play the middleman and communications between corporate Honda in Tyler Honda was extremely frustrating. This was a technical service bulletin fix that took over three weeks to take care of because Paul poor communication between Honda corporate and Tyler Honda. Having the Customer facilitate the transaction and work was not the most economical or proper way to handle the situation.
12/4/2019
Dawn M. VERIFIED CUSTOMER
Rachel Wheeler was amazing and gave GREAT customer service from beginning to end. She told me I needed a key battery and I told her I had no idea how to put it in and she gave it to someone and it was fixed! My whole service/oil change was fast and efficient. She also asked if I needed anything else and I shared with her that my phone is not hooked up to the car and I tried many times and failed. She said “give me two minutes”and she came back and said “It’s all done”! I also think very highly of Robert Clarke! Great man!! Thank you
12/4/2019