Very professional - followed up as promised - cost was what he promised and was flexible with complementary vehicle - staff treated my wife’s requests with respect and dignity - what’s not to like !
9/4/2020
Michael O. VERIFIED CUSTOMER
Jay communicated with me clearly and he took the time to listen. I will be returning for additional service in the near future. Only wish that the dealership had fleet vehicles to loan.
9/3/2020
Antonio L. VERIFIED CUSTOMER
Nice people and quick service ????
9/2/2020
Mark M. VERIFIED CUSTOMER
Not Dans fault but ur mechanics weren’t able to properly diagnose my problem until Dan actually stepped in and pointed out the obvious prob. I in no way want this to reflect on Dans continued outstanding help. Dan always has done a great job for me! PLS I don’t want my comments to in any way, shape, form reflect badly on Dan.
8/29/2020
Chris C. VERIFIED CUSTOMER
Jay was very responsive, thorough, and easy to work with.
8/28/2020
Theresa M. VERIFIED CUSTOMER
When I got to my appointment to leave off my vehicle, I was early! I had made the appointment way in advance. I was told by Jay I had not specified I need a loaner. Well, I had ! I live in Fallbrook! Quite a distance from dealer. I , of course requested a loaner! Jay said I had not! I didn’t argue! However, I certainly needed a car! I requested then, a Cadillac! Since I have had 4 ! I know how to drive them! I’m really disappointed in the attitude! I was given a car, and it was a Cadillac! It was the contradiction of what had transpired in the conversation when making appointment! I also, was a bit astounded by the tone of voice I was told “the tank of gas was full and needed to be when I returned the vehicle” My car had a light on the dash saying transmission needed service?!?! It took a couple days... wrong part came to them! Seems ok now! I hope my future experiences will be better! I wasn’t in a hurry to get car back! I returned the loaner tank full early this morning! I’m not stupid! I also, didn’t appreciate the attitude! Teri McCrea
8/28/2020
VICKI P. VERIFIED CUSTOMER
Jay was personable and timely in all his responses.
8/28/2020
Jason W. VERIFIED CUSTOMER
Absolutely...evrytime
8/28/2020
Mary A. VERIFIED CUSTOMER
Jay was very helpful. He made the whole process seamless. Thank you
8/27/2020
Cynthia M. VERIFIED CUSTOMER
Dan is so helpful and awesome. He deserves cookies!
8/27/2020
Heather M. VERIFIED CUSTOMER
Great communication, awesome service, friendly! Jay is always wonderful to work with!
8/26/2020
Abdullah A. VERIFIED CUSTOMER
Thank you!!!!
8/26/2020
Charles C. VERIFIED CUSTOMER
Jay and the service dept did a great job
8/26/2020
Robert T. VERIFIED CUSTOMER
Outstanding job
8/25/2020
Scott W. VERIFIED CUSTOMER
Dan Erickson went above and beyond and maintains the highest level of professionalism!
8/23/2020
Mark R. VERIFIED CUSTOMER
Seth was a pleasure to work with. He was courteous and explained everything in a clear and concise manner. I felt very pleased and satisfied with the overall experience. I traveled about 110 miles to purchase my truck from this dealership, well worth the trip.
8/23/2020
George B. VERIFIED CUSTOMER
Jay is awesome. A good reason why I keep coming back to the dealership.
8/23/2020
Anna P. VERIFIED CUSTOMER
That staff was very patronizing when I inquired about what was wrong with my car and what needed to be done to fix it, which was very disheartening as the last time I had a service done here I had a pleasant experience. They have not communicated in a timely manner either which is very frustrating.
8/22/2020
Carrie H. VERIFIED CUSTOMER
Dan is terrific!!
8/22/2020
Mariana G. VERIFIED CUSTOMER
Excellent customer service. Jay was very friendly, and polite.