Your service, attention to detail and communication are second to none. We have had an excellent experience with your team from day one. Jay's communication and customer care were perfect. Thankyou
2/7/2020
Josephina L. VERIFIED CUSTOMER
James was great
2/7/2020
MELISSA S. VERIFIED CUSTOMER
Jay is a fantastic service advisor. He is the main reason I continue to return to Cadillac for my car repairs. He always communicates clearly and answers all of my questions promptly. The best.
2/6/2020
Brett A. VERIFIED CUSTOMER
Our vehicle was at the dealership for nearly a month waiting for parts. While I realize this was not Carlsbad GMC’s fault, as an active duty Marine with a family, this caused a major hardship on us and I feel is a completely unacceptable way for GM to do business. Then we finally got the vehicle back and the next morning my engine light was on requiring me to return. I completely understand that mistakes happen, but this was another inconvenience.
All that said, James Shriver was an excellent service advisor. He kept us informed throughout the process and was very helpful in answering our questions and working with us. I would request to work with him again in the future.
2/6/2020
Ruth Ann. VERIFIED CUSTOMER
Courteous and professional.....worked hard to make my experience a good one.
There was a little computer mixup but impressed when other employees reached
out to assist her. Definitely no complaints!
2/6/2020
Ronald B. VERIFIED CUSTOMER
Bringing the ATS back tomorrow.
Radio issue is WORSE than when I brought it in.
This is the 5th time I have had this issue with two different dealerships.
No way to treat a customer that has purchased 14 Cadillacs over 25 years.
2/6/2020
Donna P. VERIFIED CUSTOMER
Great service ! Always so professional ... thank you once again !!
2/6/2020
Erin W. VERIFIED CUSTOMER
Great. Let's see if it finally happens.
2/6/2020
Bonnie C. VERIFIED CUSTOMER
It was an awesome experience! Jim was great!
2/6/2020
John M. VERIFIED CUSTOMER
Dan Erickson provided us outstanding service and kept us abreast of all developments in getting our Jeep repaired.
2/5/2020
Jack J. VERIFIED CUSTOMER
Always happy with service from Hoehn Buick Cadillac and James Shriver
2/4/2020
Sebbie J. VERIFIED CUSTOMER
Great customer service
2/4/2020
Dennis F. VERIFIED CUSTOMER
Great communication from James. Sorry it took 5 days but effort was there and James did great.
2/3/2020
Randy M. VERIFIED CUSTOMER
I’m not Randy. I don’t own a Chrysler, Buick or any other GMC Vehicle.
I CALLED YOU GUYS AFTER YOU MISTAKENLY TEXTED ME thinking I was Randy to tell you that you have the wrong number and that The REAL RANDY isn’t getting ANY messages telling him that his vehicles is ready
2/2/2020
Joyous H. VERIFIED CUSTOMER
Incredible service!! James and the team were fantastic in every way and deeply accommodating. So deeply appreciate the service. I highly recommend Hoehn GMC in Carlsbad... and this specific team that supported us.
Thanks,
Joyous
2/2/2020
Stan J. VERIFIED CUSTOMER
Thanks
2/2/2020
Jessica R. VERIFIED CUSTOMER
Jay was a great fast efficient service advisor.
2/1/2020
Anthony D. VERIFIED CUSTOMER
Great job
2/1/2020
Glenn C. VERIFIED CUSTOMER
Had it Friday night, not completed till Wed AM. I was traveling on Wed, therefore you hold the car till Sunday for my return. Don’t think the work was complex. Maybe understaffed with mechanics. Maybe I was low priority.
2/1/2020
Frank C. VERIFIED CUSTOMER
Everything completed as promised and on time. Thank you.