Thank you for accommodating me with a vehicle while my car was in service! My car sounds much better now :)
Leili
1/22/2020
Harold B. VERIFIED CUSTOMER
Thanks for the great service, James!
1/22/2020
Ryan F. VERIFIED CUSTOMER
Excellent service!
1/22/2020
Donald K. VERIFIED CUSTOMER
Everyone was great.
1/21/2020
Mark J. VERIFIED CUSTOMER
When I knew Dan Ericson Service Manager at Cadillac/GMC/Hoehn said he would take care of our vehicle. I never questioned his word ...that he would take care of it the way I would. I work for our Country; I am a Senior Project Manager for DHS. and I take my Job very seriously over the years, I knew Dan Ericson does as well. He projects the professionalism I have come to expect from Cadillac.
1/21/2020
Elaine M. VERIFIED CUSTOMER
I really appreciate Dan's great customer service. He really listened to my budget concerns and helped coordinate just the right menu of services. It was very helpful.
May I suggest a Saturday service option? It sure Would be helpful.
Thank you Dan and Dealership!
Ms. Elaine M
1/21/2020
Eugene C. VERIFIED CUSTOMER
As always, Dan was very professional and very helpful. I am very at ease when I bring my Cadillac in for service. Thank you for another great experience.
Gene Cox
1/21/2020
Eric R. VERIFIED CUSTOMER
Absolutely terrible experience. I had an appointment. Not only did other customers who arrived after me get their car sooner but had I not marked my tires so I could verify they were rotated, I would not have known had not been rotated. I brought this to Dan’s attention. More time wasted while they rotated the tires. Brought truck in at 10:17 for my 10:15 oil change and tire rotation. Left at 1:30. Dan seem only mildly interested when I checked on my vehicle 2-3 times because I needed to get to Pacific Beach for an appointment which due to the above, I was late for. Needed the service because we are going on a driving trip, leaving t
tomorrow. Is this so hard?
1/21/2020
Barbara S. VERIFIED CUSTOMER
Dan took the time to listen to my concerns and had the car checked out and ready in an acceptable amount of time. I really appreciated the quick turn around and the added nice surprise of my car being washed! ????
1/19/2020
Peter Z. VERIFIED CUSTOMER
Dan always gives 100%+ with truly personal service.
1/19/2020
David K. VERIFIED CUSTOMER
It was a pleasure working with the Service Department!
1/19/2020
Deborah S. VERIFIED CUSTOMER
The service has always been good and my questions answered to my satisfaction, in a friendly manner. That is the reason I choose to drive from Escondido to Carlsbad instead of getting service in Escondido.
1/18/2020
Seth C. VERIFIED CUSTOMER
Dan is great. Always a pleasure to work with him.
1/18/2020
Kristina N. VERIFIED CUSTOMER
Dan is completely professional. He took time to thoroughly follow through with the service and repairs. I did not feel any attempt to sell me service I did not need. I’ll come back again.
1/18/2020
Julieta R. VERIFIED CUSTOMER
The service was not done on time. My trip got delay because of it.
1/18/2020
Alicia F. VERIFIED CUSTOMER
Appreciate all the help
1/18/2020
Wally S. VERIFIED CUSTOMER
Always satisfied with service from Jay Lind. Excellent customer service.
1/18/2020
Kenneth R. VERIFIED CUSTOMER
Great job on my ct6. Kudos to the tech and to James. He kept me informed and I have confidence in Hohens svc dept.
1/17/2020
David M. VERIFIED CUSTOMER
Quick, easy and professional service. Thank you jay.
1/17/2020
Edward M. VERIFIED CUSTOMER
As always Dan stepped up to my needs in the service. Completed in the usual time and manner. He places himself to the customer and that is highly what an employee should set for others. That's a good thing.