James Shriver has been my service provider for years. He is professional, always courteous & listens to my concerns. He is very helpful. He is the best!
1/1/2020
Terry P. VERIFIED CUSTOMER
James Shriver saved the situation that I was experiencing in the service dept by doing due diligence after the original service adviser failed to run the codes that were coming up on my vehicle I had just purchased from your dealership. The original advisor asked me what I was there for about 10 mins after I arrived and had been sitting and waiting to get checked on as my vehicle was showing a check engine light and told me he would not be able to even look at it until Monday and he did not have any loaner cars available. Shortly after he stated this he came back stating he had a loaner and I checked out to drive home very upset over having something wrong with my car. I had not even arrived at the onramp to the fwy when James called me stating to come back as he ran the codes on my vehicle and it stated "major vapor leak" which he said typically ends up being the issue if the gas cap was not tightened all of the way. We had not even had the car long enough to put gas in, but James checked and sure enough the cap was loose and he tightened it and the light went off. I am very pleased that James went the extra mile for me so that I could take my car home with me to enjoy.
12/29/2019
Steven J. VERIFIED CUSTOMER
Awesome service. James always knows what to do!!
12/29/2019
Mike N. VERIFIED CUSTOMER
Took much longer than quoted... waited... when finally done, car still hadn't arrived and they had to request repeatedly.
12/29/2019
Diana G. VERIFIED CUSTOMER
Great service
12/29/2019
Roger D. VERIFIED CUSTOMER
Dan was very accommodating and educational. He knows a lot about his craft and I learned a lot from him. He made it a point to make sure I was happy and I am.
12/28/2019
Lorna S. VERIFIED CUSTOMER
Very good & efficient service
12/28/2019
Allen B. VERIFIED CUSTOMER
You guys are great. You saved my Christmas vacation. Thank you so much!
12/28/2019
Joseph S. VERIFIED CUSTOMER
Excellent service!!
12/28/2019
Roger A. VERIFIED CUSTOMER
Travis was very professional
12/27/2019
Robledo A. VERIFIED CUSTOMER
Always excellent, you’ve been giving me all services that I need ever since I bought my Escalade in September 2004. There’s one thing that I want to know why my fuel gage is giving a wrong reading ex; 3/4 full or half tank with 200 miles have been driven already. This was supposedly fixed a year and half or two, but it’s still my ongoing problem. I have to fill up my tank after driving 100 miles to make sure I have enough gas
12/27/2019
MALVIN P. VERIFIED CUSTOMER
Jay has always been a pleasure to work with. A true professional.
12/25/2019
Sara M. VERIFIED CUSTOMER
Dan’s Service is exceptional. He responds in a timely manner and I appreciate his courtesy and kindness. Thanks Dan , Merry Christmas!
12/25/2019
Jermey W. VERIFIED CUSTOMER
Good experience
12/24/2019
Ken S. VERIFIED CUSTOMER
Always a joy to do business with you. Merry Christmas!
12/24/2019
Jose M. VERIFIED CUSTOMER
James kept me informed about my car at all times
12/22/2019
Deborah M. VERIFIED CUSTOMER
Your service was excellent.you were very courteous and professional.I wouldn't want to go anywhere else.Thank you for your service.
12/21/2019
Richard Y. VERIFIED CUSTOMER
Thank you for making everything easy for me. Truly a class act for my first purchase at this particular Hoehn dealership even though I’m a long time customer of Hoehn. Travis, Vince, and especially Elwy were extremely professional and they have exceeded my expectations. I will absolutely buy again in the near future. Thank you and happy holidays!!