Jay, did exactly as he said he would...he set expectations and delivered on them precisely. I like that!
6/25/2019
Stephen S. VERIFIED CUSTOMER
Fast service
6/25/2019
Peter G. VERIFIED CUSTOMER
I appreciate the perfect timely service.
Thank you!
6/25/2019
Chris K. VERIFIED CUSTOMER
Jay has been very efficient with my service needs. No Surprises, except the radio could not be replaced, none in stock, had to be repaired, which extended the repair time. Not a problem, Jay provided a loaner and the repair was less expensive, as it required the replacement of an antenna module.
6/24/2019
Jodi W. VERIFIED CUSTOMER
Five stars! Happy I made the purchase at Cadillac Carlsbad!
6/24/2019
Manuel A. VERIFIED CUSTOMER
This is the 3rd time I've been to this Caddilac dealer in 2019 fortunate for me I've had Jay as my service advisor he's been a pleasure and one of the most professional and knowledge able keeps me informed daily with updates and makes me want to come back there for any service on my caddy wish all advisor 's would treat you like he does thanks and kudos to Jay
6/24/2019
Sahar S. VERIFIED CUSTOMER
Really friendly and efficient. Although during my wait in the seating area the only person who was friendly was Manuel. I thought somebody’s dog died. Unfriendly atmosphere in dealership area.
6/22/2019
Kacey H. VERIFIED CUSTOMER
Travis was great!
6/22/2019
Mike M. VERIFIED CUSTOMER
Prompt returning calls
Got the job done
6/22/2019
Judith M. VERIFIED CUSTOMER
Service department did a great job Escalade service was done in under 1 hour and l made it back to work! Thank you ! Judith M
6/21/2019
Sue D. VERIFIED CUSTOMER
Always a pleasure to work with Jay
6/21/2019
Patrick D. VERIFIED CUSTOMER
Great service and communication. Like the new texting feature on status of my Vehicle. Thanks!
6/21/2019
Imogene F. VERIFIED CUSTOMER
Travis is the greatest. He is always helpful and very trust worthy. Thanks for having him employed at Hoehn. Imogene Foreman
6/20/2019
Steven E. VERIFIED CUSTOMER
You guy rock
6/20/2019
Rodrigo H. VERIFIED CUSTOMER
Dan always provide the best service !
6/20/2019
Mark H. VERIFIED CUSTOMER
Dan is great
6/20/2019
Thomas J. VERIFIED CUSTOMER
I really appreciate car wash upon pick up, but it would make it better if they ran a rag by to dry the vehicle preventing the spots.
Also, advisors aren’t the most friendly workers. Maybe job demand is high pressure.
6/19/2019
Charles F. VERIFIED CUSTOMER
Dan has always given great service.
6/19/2019
Cynthia B. VERIFIED CUSTOMER
Jay was professional and courteous. He delivered what he said he would do. I like him.