Ariel did a great job, but on Monday she was off. On Monday I had to call the service department over 10x. They would not consistently answer the phone, they would not call me back to let me know the status of my vehicle. When I left messages for the service department, because for hours no one would answer the service line, they didn’t call me back. Like I said Ariel was great but, it was truly horrible service when she wasn’t present.
2/4/2025
Rhonee Joan. VERIFIED CUSTOMER
Ernesto is always helpful and always go above and beyond with providing a great customer service.
2/4/2025
Anthony B. VERIFIED CUSTOMER
Jesse was great. You have a good one there!
2/3/2025
Laura W. VERIFIED CUSTOMER
Sal does a wonderful job exceeding
My expectations, excellent customer service and always in a great mood and always has a smile on his face, he’s my Service Advisor ????????????????????????
2/3/2025
Ricardo M. VERIFIED CUSTOMER
Very respectful on time and helpful with any concerns i had.
2/3/2025
Ryan P. VERIFIED CUSTOMER
Ernesto was great! He was super helpful and gives he gives you the VIP experience. This guy deserves a raise!
2/3/2025
Liam L. VERIFIED CUSTOMER
Very good
2/2/2025
Steven M. VERIFIED CUSTOMER
Always quick, courteous, effective, and efficient.
2/2/2025
Samantha H. VERIFIED CUSTOMER
Friendly fast service
2/2/2025
Samuel A. VERIFIED CUSTOMER
I had an awesome coupon and Sal didn’t try to upsell me anything else. Friends told me coupon was only to get me in and they would try to upsell me other things. That didn’t happen and Sal was awesome
2/2/2025
Britany K. VERIFIED CUSTOMER
Very professional in assisting me and explaining everything in a matter that I can understand. Thank you
2/2/2025
Heidi R. VERIFIED CUSTOMER
Very polite, thoughtful and kind.
2/2/2025
Audrey C. VERIFIED CUSTOMER
Jessica Johnson has superior customer service skills.
2/1/2025
Vicki S. VERIFIED CUSTOMER
Great service and very friendly personnel!
Thank you!
Vicki Stevens
2/1/2025
Raymond E. VERIFIED CUSTOMER
I’ve been having my services done here and several time have I had Jessie. He is awesome. Always upfront with the needs and helpful.
2/1/2025
Laurie G. VERIFIED CUSTOMER
you tried to upsell me almost $600 worth of stuff that I didn’t need!! I talked to your manager, Philip who admitted I didn’t need them! I have to be able to trust you in order to bring my vehicle there and that you’re not going to tell me I need things that I don’t need! If you want my continued to business, you have to earn my trust again!
However, Ariel was wonderful helping me last night when you were getting close to closing time and she helped me so she is wonderful. Give her a raise!
2/1/2025
Dennis D. VERIFIED CUSTOMER
Just a oil change on my 2024 civic sport and a factory recall issue and both jobs were completed sat
2/1/2025
Moises V. VERIFIED CUSTOMER
The bond that I have built with Ernesto started since the day I first came to Honda Norm Reeves for an oil change. He made me feel welcomed and answered any and all questions or concerns that I had. Ever since that day I come back and I know that Ernesto will take care of me to make sure my vehicle gets what it needs! He is very communicative and he goes above and beyond for those that he serves! Overall a great advisor! You definitely want Ernesto as your guy!
2/1/2025
Lyn H. VERIFIED CUSTOMER
When I first brought in my car for service, I requested a list of possible actions required to have my car run smoothly. This last visit was to have completed the list, especially after I challenged the veracity of your claim that I needed new shocks which another mechanic said I did not. I was shocked to see a brand new list of items required. I grew angry when I saw "100,00 miles" notations after them. Why weren't these noted earlier? Why are they required now after I completed the initial list? Seems Norm Reeves is more interested in separating me from my money under the guise of "required services." Which is why I've located a reliable and honest mechanic to perform any and all services on my Honda going forward.