Vanessa, gave me excellent service. She was very professional and went over the details of my repairs. She also shared info on the condiments to enjoy while l wait. Thank you
12/22/2024
Karen C. VERIFIED CUSTOMER
Service could not have been better.
Communication is key to Good service & John kept me informed every step of the way.
12/22/2024
Lewis L. VERIFIED CUSTOMER
Ernesto is very knowledgeable and helpful. A great asset to NRH!
12/22/2024
Jennifer W. VERIFIED CUSTOMER
Sal was great !
12/22/2024
Matt C. VERIFIED CUSTOMER
Ernesto was kind, extremely helpful and delivered quick service. I could tell he was passionate about his work and did all he could to make sure I had the best experience possible.
12/22/2024
Dev C. VERIFIED CUSTOMER
Made a 0920 appointment and arrived at 0915. Spent just over 2 hours waiting for a oil change!
Also, the car wash service is not taking place.
The waiting room is uncomfortable and the coffee bar is ****.
These issues have simple affordable and easy solutions.
1. Get your act together to ensure you can meet time lines for service.
2. If your car wash service is down fix it asap, or offer a wash else where.
3. Does take much to improve the seating area and coffee bar, spend a couple of bucks.
Won't be coming back there are much much better solutions with regard to service.
P.S. charging 100 bucks for a cabin air filter change is the height of disrespect to customers and quite honestly reinforces the correct perception that dealerships can't be trusted.
12/21/2024
Veronica S. VERIFIED CUSTOMER
The appointment was at 07:20, I showed up on time, however it appeared that the service department was not quite open. I ended up sitting in my car "waiting for someone" to grab me, this was sometime way after 08:00. There was a general lack of preparedness, i had to show paperwork for previous maintenance so I didn't get recharged for something I had done last service. The car is finally taken sometime after 09:00 I finally get to leave the dealership at 11:00. So what was the point of an appointment if there was no service or admin conducted until well after 0800. I felt that my time was throughly robbed from me due to a lack of efficiency....there was no video of the service performed as I am accustomed to at the dealer I purchased Ursula from and have regular services conducted. I am grateful to be back on the road but after much duress. Gonna have to check a different dealership next time.
12/21/2024
Joel M. VERIFIED CUSTOMER
He walked me to the car and assisted me with some questions I had. Nice young man
12/21/2024
Haley H. VERIFIED CUSTOMER
Ariel was great. Wonderful customer service
12/21/2024
Alvaro H. VERIFIED CUSTOMER
Jesse helped us out, informed us of the deals available for the service needed today and even washed our vehicle. Thank you. We truly appreciated everything. It was worth our time and money.
12/21/2024
Lynda S. VERIFIED CUSTOMER
Good job.
12/21/2024
Aldair R. VERIFIED CUSTOMER
Very helpful and kind
12/21/2024
Gary . VERIFIED CUSTOMER
Excellent service. Jessica Johnson was amazing took the time to explain recommended service and new tires. I was planning to buy tires at a big box store. So glad I took her advice and got new tires from the dealership.
Also was not expecting a free ride to the dealership to pick up my car. Keep up the great work and employing people that truly have the knowledge and experience to help the customer.
I live in Carlsbad but will continue to make norm reeves my only choice for service. Thank you
12/20/2024
Julissa C. VERIFIED CUSTOMER
Thank you so much for your great customer service ! Great communication. I really trust Jesse with my cars.
12/20/2024
Jeanette M. VERIFIED CUSTOMER
The young lady who helped me was not just sympatheticly courteous. She sensed my nervous concern and was gently reassuring. Thank her for me. Jean Mason
12/20/2024
Nikhil S. VERIFIED CUSTOMER
I had a good experience with Jesse. He was very helpful and explained everything clearly.
12/20/2024
Maruf H. VERIFIED CUSTOMER
It was amazing
12/20/2024
Nanci I. VERIFIED CUSTOMER
John is the best. Really knows his stuff
12/20/2024
Theresa . VERIFIED CUSTOMER
Very professional and explained all options regarding service and payment. Made it all very easy.
12/20/2024
Cecily C. VERIFIED CUSTOMER
I took my car in for a very specific issue that can easily be googled to identify the cause. I was told there was nothing wrong but they tightened the valves on the engine. There’s no way that was causing the issue I was having and sure enough the issues persisted. I’m disappointed that my concerns were not taken seriously and that you released an unsafe vehicle to me.