Sal Lua was great! He was very professional and helpful. He also went above and beyond when helping me out I also felt that with every service member I encountered were super helpful and friendly.
12/18/2024
Ralph L. VERIFIED CUSTOMER
John was very professional & polite from the first time we meet and throughout the complete process of repair, and keep me in the loop with status , we did have some issues but he worked diligently to resolve them, pleasure to work with.
12/17/2024
Leonor S. VERIFIED CUSTOMER
Satisfied
12/17/2024
James M. VERIFIED CUSTOMER
Jesse is always so kind and takes the time to explain everything
12/17/2024
Stuart S. VERIFIED CUSTOMER
Jesse Herrera provided excellent customer service. He got a me rides to and from work. I recommend him highly.
12/17/2024
David E. VERIFIED CUSTOMER
I really appreciate Jesse a lot today. He was very knowledgeable and solved my problem when I went to the service center this morning. He understood my concerns about my tire and was ready to help me out. I truly thank him for performing such a great job for me today.
Once again, thank you, Jesse, for your excellent service!
12/17/2024
Angel V. VERIFIED CUSTOMER
Amazing SERVICE ! I would recommend him to everyone and anyone!
12/17/2024
Stephen S. VERIFIED CUSTOMER
Courteous and efficient
12/17/2024
Pak L. VERIFIED CUSTOMER
This time the service was not that good. Someone enabled the Valet parking on my Accord. Called and texted to John few times. No response since Saturday.
12/17/2024
Ronney C. VERIFIED CUSTOMER
He is the BEST. He always takes care of me!!
12/16/2024
Hitomi N. VERIFIED CUSTOMER
Ernesto is great to work with. Extremely fast in responding to questions and made the entire experience seamless.
12/16/2024
Steven C. VERIFIED CUSTOMER
Service was great!
Prices are high!
12/16/2024
Rosa R. VERIFIED CUSTOMER
Jessica was really helpful with my service. I came for a warranty job and she made great accommodations for me.
12/16/2024
Harold C. VERIFIED CUSTOMER
I enjoyed excellent communication regarding my vehicle. All my question were answered
12/15/2024
Ryan A. VERIFIED CUSTOMER
John was perfectly professional, polite, and helpful. He went above and beyond to make sure that my recall was serviced and my electrical issue was identified and resolved. He even verified that the issue would be covered by warranty, which I had not considered. Excellent, excellent service, above what I have experienced at nearly any dealer before. In fact, I’ve had the opportunity to use Norm Reeves service twice, and John and Ernesto both offered top shelf service. Bravo, gentleman and to all the folks at Norm Reeves!
12/15/2024
David E. VERIFIED CUSTOMER
N/a
12/15/2024
Tara M. VERIFIED CUSTOMER
Jesse Herrera was polite, attentive, and helpful.
12/15/2024
Kinga E. VERIFIED CUSTOMER
Was told it would be 1.5 hour but wit was over 2 hours
12/15/2024
Jose S. VERIFIED CUSTOMER
I had an exceptional experience working with Vanessa Alvares. From start to finish, she provided the utmost customer service and professionalism. Vanessa was attentive to my needs, knowledgeable, and went above and beyond to ensure everything was handled smoothly. Her dedication to providing a top-tier experience truly stood out, and I felt valued as a customer throughout the entire process. It’s rare to come across such a high level of service, and I am extremely grateful for her efforts.
12/15/2024
Robert R. VERIFIED CUSTOMER
Vanessa was very helpful and worked with me to get the service done correctly.