It took 4 days to replace an alternator. Just because a service advisor has a day off does not mean the work should stop. We needed this car as it is my daughter’s only form of transportation and that was not taken seriously.
3/4/2022
Anthony M. VERIFIED CUSTOMER
Omar is beyond helpful and trustworthy, and the reason myself and my family keep bringing our cars there. Thanks so much Omar!
3/3/2022
Lisa B. VERIFIED CUSTOMER
I received exceptional service only Honda HRV. Richard Correa, our service advisor, was extremely helpful and friendly. As always, a pleasure to visit Norm Reeves Honda even if it did cost is $750.
3/3/2022
Margaret S. VERIFIED CUSTOMER
Josue from the service team went above and beyond to help me get my car in for a funny noise diagnosis prior to an upcoming road trip. He also made sure I had transportation while my car stayed in the shop. When I went in to pick the car up, everyone was extremely helpful. All in all, a great experience despite the stress of my impending trip preparations.
3/2/2022
Michele C. VERIFIED CUSTOMER
Omar Atilano is an asset to your company! He is knowledgeable, professional and very helpful.
3/2/2022
Brandon B. VERIFIED CUSTOMER
Jessica was extremely professional and a great help. Nothing but top notch service. She deserves a promotion!
3/2/2022
Chris R. VERIFIED CUSTOMER
Jessica was very professional and helped me with what I needed for my civic.
3/2/2022
Michael W. VERIFIED CUSTOMER
Ryan Perkio is the best, and I know my Honda is in good hands with Ryan managing the Service Department at Norm Reeves Honda. Thank you so much!
3/2/2022
Susan G. VERIFIED CUSTOMER
Went thru all work done and answered all my questions.
3/2/2022
Alexis T. VERIFIED CUSTOMER
Service was excellent and my Service Advisor Jessica was amazing!! She explained everything well too me and I will continue to come back for my services.!
3/1/2022
Ron S. VERIFIED CUSTOMER
During my oil change, I specifically asked for 5W-20 oil for my 2007 Pilot. Omar's response was "we can't do that". Apparently, both Escondido and Hoehn had no issues using the proper oil as required by the factory. You may buy 0W-20 full-synthetic by the 50 gal drum, but it doesn't mean you have to push it on customers who request the factory grade oil. Not sure if we will return for future service.
3/1/2022
Claudia F. VERIFIED CUSTOMER
Josue did a good job ddressing our concerns.
3/1/2022
Pablo G. VERIFIED CUSTOMER
Excellent customer service
3/1/2022
Arturo A. VERIFIED CUSTOMER
Gracias por resolver el problema de la batería en la crv y renplazarla y por el cambio de aceite a tiempo
3/1/2022
Bijan E. VERIFIED CUSTOMER
My car was in your service department for 22 days.
3/1/2022
Kathleen . VERIFIED CUSTOMER
I brought my car in. It took several hours to give me a diagnosis and estimate. I was asked to rent a car, to leave mine for repairs. I brought car home then returned early in morning for repairs instead . I could not get info on progress of repair until late on afternoon only to tell me that Nothing was done, to leave it and you would rent a car. I wanted my car back. I needed it for a planned trip. I also missed work unnecessarily. Don’t make appointments if you can’t get work done. I also do not appreciate the up selling. I have lost confidence with your services.
3/1/2022
Roxanne H. VERIFIED CUSTOMER
Very accommodating helpful staff
3/1/2022
David T. VERIFIED CUSTOMER
Jessica was friendly and courteous. She kept me updated on work progress and required work.
2/28/2022
Jack S. VERIFIED CUSTOMER
The greeter and the repair representative were all professional
2/28/2022
Karla D. VERIFIED CUSTOMER
Omar is always very honest and thorough when it comes to the maintenance needs and repairs on my vehicle. He is my go to service advisor at Norm Reeves!