I recently had a recall on my car and worked with Jesse at Norm Reeves Honda, and I couldn’t be happier with the experience. Initially, I was told my car wouldn’t be ready until February, which was a bit of a disappointment. However, to my surprise, they managed to complete the work months earlier than expected!
Jesse was fantastic throughout the entire process. His communication was excellent—he kept me updated every step of the way and made sure I felt informed and at ease. He also arranged a rental car for me, ensuring I was taken care of while my car was being serviced.
The team’s professionalism and efficiency really stood out, and Jesse’s customer service made all the difference. I highly recommend Norm Reeves Honda, especially if you have the chance to work with Jesse. Thank you for turning what could have been a stressful situation into a smooth and positive experience!
12/6/2024
Brian B. VERIFIED CUSTOMER
John (service advisor) was very helpful
12/6/2024
Marbel Z. VERIFIED CUSTOMER
Friendly and professional staff, thank you!
12/6/2024
Laura B. VERIFIED CUSTOMER
Vanessa was very friendly and helpful. I really appreciated that she checked for coupons for my repairs.
12/6/2024
Eric G. VERIFIED CUSTOMER
Had an appointment for a 20 minute repair and spent over 2 hours waiting.
12/6/2024
Winnie B. VERIFIED CUSTOMER
Thank-you to both Jesse and Salvador for working together to resolve and complete the issue on my vehicle. Thank-you guys!!
12/6/2024
Darryel S. VERIFIED CUSTOMER
John was very professional from initial contact through the return of my vehicle at the completion of recall part replacement services. The timeframe to complete the part(s) replacement was as indicated at check-in. Thanks. DDS
12/6/2024
Kiran D. VERIFIED CUSTOMER
Executive Sal was extremely helpful and explained all the details clearly.
Got the vehicle on time and satisfied with the service.
12/5/2024
Marcela F. VERIFIED CUSTOMER
Vanessa was great. She explained everything thoroughly and was very professional
12/5/2024
Mack B. VERIFIED CUSTOMER
Jessica outstanding customer service and thoroughness in explaining what is needed for my Honda isthe reason I continue to return to your Vista location.
12/5/2024
Mario O. VERIFIED CUSTOMER
Very good Service
12/5/2024
Patricia J. VERIFIED CUSTOMER
Vanessa has always been very helpful..excellent customer service as always !!
12/5/2024
Ronn E. VERIFIED CUSTOMER
Professional and knowledgeable and respectful.
12/5/2024
Shawn S. VERIFIED CUSTOMER
He is great. He provided excellent customer service.
12/5/2024
Katherine H. VERIFIED CUSTOMER
Great job. And fast
12/5/2024
Patricia S. VERIFIED CUSTOMER
I had my car serviced many times and I’m always satisfied. Thank you Vanessa, you were so kind and helpful.
12/5/2024
Alex V. VERIFIED CUSTOMER
Sal has handled most of my services on my cars & he has always provided great service!