Norm Reeves Honda Vista Auto Repair Service

Jessica Johnson gave me some of the best customer service! She also let me know what my car needed but never tried to force me to get the service done and I appreciated that so much.

Jessica was always informative and kept me up to date with the issues on my car. She also made sure I was comfortable and understood all of my options. She explained everything very well. She was a 12 out of 10!

Omar was very professional and kept me updated on my car’s progress.

Jessica was amazing and very helpful. My only suggestion would be that the technician ensure the car is “reset”. My sound system was locked out and I had to turn around and go back to the dealership so that the code could be put in. I think a bit more attention to detail on the part of the techs would be nice.

Jessica Johnson was great in customer service. Based on her professionism, I would gladly recommend Norm Reeves Honda, and tell others to go to her. I was really impressed.

This is my first time with the Vista store and had no idea how much the costs were and the pricing. When asked what I needed,I just said an oil change and tire rotation. Next thing you know, the service advisor suggested the B-1 special , and mentioned it included the basic things I came there for. Little did I know that it included extra checks and inspections that I thought was unnecessary especially for a new car like mine. It was very expensive compared to just the service I needed, an oil change and tire rotation. That's all I wanted but yet they "advised" or suggested to me that expensive option. For a new owner, I had no idea what it was or what the price were. It felt like they bamboozled me in opting for the much more expensive service. They were not looking out for my best interest. I just hope they would go over the other options with future customers next time instead of rushing them and suggesting them unnecessary service. I would expect this from other service centers but not from an authorized Honda Dealership and service center. If this is how Norm Reeves Honda Vista treats their clients , then I'm happy to drive all the way to Norm Reeves Huntington Beach to get a better service. In addition to that, they didn't properly put back the glove compartment of my vehicle when I got it back. It fell off and I had to go back to get it fixed. They accommodated me and I thank them for that. Probably a better inspection and attention to detail next time.

I want to thank Jessica for all her help. She answered all my questions. I so appreciated the customer service that I received from her. Ms. Ahlquist

Omar was extremely helpful and available to assist and went out of his way to accommodate me and my work schedule.

No comment

Omar is always great to work with!

Jessica was fantastic on all my visits here with her.

Thank you for your help.

Excellent service!! I was very satisfied with my experience and couldn't as for anything more.

Awesome service

Honest & outstanding service! Keep up the good work.

i leave a half a mile from cerritos norm reeves honda. yet, i go to norm reeves honda vista for service and repairs because omar atilano is a service advisor that is knowledgeable, honest and somebody i trust. i also have a second residence in oceanside so i purposely make the drive to san diego to make sure i am completely satisfied with the service on my honda vehicles

Very attentive, cordial, and easy going.

Excellent service, friendly and Profesional staff.

Vista Honda has always been great ! Service took a little longer than expected but always Happy with the service

Josue provided great service