Very professional and kept things straight forward with a lot of helpful information.
11/8/2021
Rhiannon K. VERIFIED CUSTOMER
Richard Correa is in regular communication while my vehicle is in the care of his service team. I know what is going on, what the costs will be, and the projected timing of its completion. Thank you, Richard!
11/8/2021
Jill H. VERIFIED CUSTOMER
Great customer service friendly explaining all my needs
11/8/2021
Breonna W. VERIFIED CUSTOMER
Josue Villegas was very helpful and made sure I was covered
11/8/2021
Yvonne . VERIFIED CUSTOMER
Good service
11/8/2021
Kim T. VERIFIED CUSTOMER
Thank you! Looking forward to car washing coming back ????
11/7/2021
Joy A. VERIFIED CUSTOMER
Good job.
Thanks
11/7/2021
Albert M. VERIFIED CUSTOMER
Amazing costumer service!
Thank you Jessica!
11/7/2021
Nicolette . VERIFIED CUSTOMER
Great service, great experience (:
11/7/2021
Not Provided. VERIFIED CUSTOMER
I received a quote Friday that said the total would be $1350.
The automated text (On Friday) said the car would be done no later than 1pm Saturday. In that text, I opened a link, and saw a picture of a dirty brake fluid reservoir and I approved the fluid exchange (not knowing it was going to be hundreds of dollars more) There was no dollar information on portal and no mention of the need for an alignment.
I called Saturday at 1pm and spoke with Christian to see if the vehicle would at least be done by 2pm he assured me they were on schedule to complete the repairs by 2pm. I called again at 2:25pm To see what was going on and spoke with Jessica. She said she'd reach out to the technician and get back to me with an update. At 3pm she called back and said the car would be done at 4pm. I sent my employees to pickup the car at 4pm. When they arrived, one told me the cost was now $1672. The reason was for the brake fluid and alignment. I had them pay for the repair and leave because they were already 3 hours behind schedule to Norm Reeves delays.
I won't be sending any of our vehicles to this location and this review is going on Yelp.
I'm very disappointed in the poor communication that cost me an extra $322
11/7/2021
Chitladavan B. VERIFIED CUSTOMER
Very efficient. Thank you.
11/6/2021
Denise M. VERIFIED CUSTOMER
Thank you for the great work I appreciate it.
11/6/2021
Linda L. VERIFIED CUSTOMER
Richard is an awesome person/ employee he went out of his way to help me and make me feel comfortable at your service center
11/6/2021
Steve H. VERIFIED CUSTOMER
Great job. Fast service. Thank you
11/6/2021
Ariel C. VERIFIED CUSTOMER
My service advisor was absolutely fantastic
11/6/2021
Armando M. VERIFIED CUSTOMER
Great Service. Mr. Martinez is a very knowledgeable person. Also, please stock roof racks. Lol. Thank you
11/5/2021
Austin H. VERIFIED CUSTOMER
I bought a car with brand new tires. Those tires have a 60,000 mile warranty. One blew at only 30,000 miles while I was driving normally on a nice clean road. Somehow it's not covered in the warranty. It seemed like Norm Reeves Honda lies about warranties to get you to buy a car, but the warranties are fake.
They talked me into an extended warranty at the time of purchase too, and it makes me feel like that one is fake also. I also feel like Norm Reeves Honda does not help its customers claim these warranties and just dismisses warranties right away to get a themselves another sale.
Richard was nice though.
11/4/2021
Maricela M. VERIFIED CUSTOMER
Thank you! Great experience: easy, quick, friendly and customer service was great!
11/4/2021
Tina . VERIFIED CUSTOMER
Omar was super thorough and communicated well and timely. He was very personable, friendly, and dint make me feel pressured into anything other than my repairs. He worked hard to get me a fair price and a rental car.
11/4/2021
Alicia V. VERIFIED CUSTOMER
muy buen servicio y buen trato quede muy satisfecha con el servicio gracias