Richard was very helpful. My car wouldn’t start. I had to have AAA come jump start it. Richard was able to get me in without an appointment and fix my car in less than an hour. Very grateful for fitting me in on a rainy afternoon. Thanks!
10/26/2021
Chris B. VERIFIED CUSTOMER
Josue did an excellent job communicating with me. He called almost everyday updating me on the status of my vehicle and even coordinated a rental car for me.
10/25/2021
Ivan R. VERIFIED CUSTOMER
Josue did a great job, deserves a pay raise!
10/24/2021
Evangelina G. VERIFIED CUSTOMER
Very satisfied with the service.
10/24/2021
Denise M. VERIFIED CUSTOMER
Thank you for your service
10/24/2021
Jason B. VERIFIED CUSTOMER
Very professional and got me in and out in the time he quoted
10/24/2021
Melvin M. VERIFIED CUSTOMER
He communicated well from start to finish. Appreciated knowing what was going on with my car.
10/24/2021
Matthew . VERIFIED CUSTOMER
Mr. Martinez was certainly professional, courteous and knowledgeable.
10/24/2021
Aimee P. VERIFIED CUSTOMER
Richard was great! I will now bring my van to your store from now on.
10/24/2021
William F. VERIFIED CUSTOMER
Eric and Jessica were awesome!! You're very lucky to have them as part of your team.
Kind regards,
Tali Fears
10/23/2021
Francisco H. VERIFIED CUSTOMER
Great serviced
10/23/2021
Roxanne H. VERIFIED CUSTOMER
Great personal service. Thank you
10/22/2021
William G. VERIFIED CUSTOMER
Great...except they were supposed to detail my car and forgot too. Everything else was great. First world problem.
10/22/2021
Curtis W. VERIFIED CUSTOMER
The team was great!
10/22/2021
Sean F. VERIFIED CUSTOMER
Jessica provided excellent education and foresight about the care of my Honda Civic. I will now try to arrange future automobile maintenance through Honda.
10/22/2021
Julian P. VERIFIED CUSTOMER
Omar was very pleasant, professional, and didn’t try to push me to do anything unecessary.
10/22/2021
Jack M. VERIFIED CUSTOMER
I have always had excellent service at Norm Reeves. I felt today the service experience was no where near the excellent service I have received since your dealership opened. I called to ask approximately how long the service would take and was told one hour. I planned to wait at the dealership. Upon arrival I was told it would take about an hour and a half (not a huge deal) WHEN the technician was available to get the car in. It was estimated that it would be 2 hours before the technician could get the car in and then an hour and a half for the repair. It should be made very clear up front that is the policy. I was told today that the appointment time is the drop off time, not the time the car would be serviced. I have been to Norm Reeves several times and never been told that is the case.
10/22/2021
Melissa W. VERIFIED CUSTOMER
Omar is calm and professional. I do love my Civic and Omar listens well and makes sure everything is completed.
10/21/2021
David V. VERIFIED CUSTOMER
Great environment, fast work, and amazing staff.
10/21/2021
Michelle H. VERIFIED CUSTOMER
Great customer service as well as car services. Did a great job helping me out with everything my car needed.