Norm Reeves Honda Vista Auto Repair Service

Knowledgeable

Omar was so knowledgeable and kind! He made sure that my van was taken care of and notified me of repairs. Thank you so much for the great customer service +

Omar was GREAT at giving me information & helping me answer questions regarding my Honda. Omar is very professional , knowledgeable & very helpful. Omar helped balance out my future appointments. Walking out of the dealership I felt great about having serviced my Honda there. I also watched as he was very nice and had a great scene of humor w another Spanish speaking customer, that’s always ???????????? GREAT to see. Thank you Omar ! ??????????

Above & beyond.

Omar is always helpful , friendly, providing great service .

Great service!!

Ok. I will answer the questions once I receive your survey.

Omar was great. Very curious. Excellent customer service

Ok thanks.

Even though the team was busy, my car got serviced in a timely manner. The advisor Josue Villegas Marti was clear on what kind of service my car needed. I’m always happy to bring my car for it’s service at Norm Reeves Honda. Thank you for all of your team!

Josue priority was to make sure I got quality service. I understood that.

Ryan is great manager and handled my special situation in a very professional manner. Thanks for all your help Ryan.

I dropped my car off at 8:00 a.m. and my service advisor said he would give me an update by 12:00. Not having heard anything I called at 12:30 and left a message. At 2:30 I started to get nervous not having heard back called again spoke to someone there that said they would talk to my service advisor and get back to me. 3:30 rolls around and now I'm panicking because I need my car and still no answer from my service advisor. I call get forwarded to him nothing again. I call again ask to speak to a different service advisor, there are no notes yet on my car. He tells me he'll have my service advisor call me as soon as he's off the phone. 4:00 rolls around now I need my car and I don't know what's going on and I'm upset. I call for the fifth time, and tell them I'm not waiting for a call back they need to go ask him now. Finally I get my service advisor on the line and he's still waiting to hear back from the technician. He calls me back and tells me my 5-year-old civic car needs $4,000 in work to get my air conditioning system working. I honestly thought it was a joke. I will never take my car to a dealership again, and I will never buy a Honda again. Shame on you for such a poor design on AC system that after 5 years it requires a complete overhaul. To say I was dissatisfied with the experience as an understatement. The service was terrible and the reliability of the car with it. Completely unacceptable.

Everyone who assisted me was courteous and knowledgable.

Quick and professional

My car was not washed. Other than that the service was good.

Omar was excellent at communicating from start to finish. I appreciated the fact he sent me the quote so I could review it & he didn't pressure me.

Excellent service

Excellent service and staff.

Your employee all have great customer service. It’s the only reason why I drive from Carlsbad to Vista for my car maintenance. Also the waiting area is nice and spacious.