Sal is the best! After repeated calls explaining yet another expensive repair needed, he spoke with management to get us the best deal possible. The icing on the cake was an exquisitely executed detail. After all the engine work, this thoughtful gesture made the inside look as nice and new as the “upgraded” engine-felt like we left with a new car! Sal’s friendliness is unmatched. He is the epitome of excellent customer service and a valuable asset to the team at Honda. Sal’s our guy!
11/23/2024
Stephanie R. VERIFIED CUSTOMER
Jesse was pleasant to work with and always kept me in the loop.
11/23/2024
Yvonne M. VERIFIED CUSTOMER
John was very polite and explained everything in detail to us.. Thank You John!!
11/23/2024
Enrique R. VERIFIED CUSTOMER
It was done timely in less than 2 hours. The estimated cost w
Cost was over by 8 dollars. Did not call me for installation of new stem valves or for the cost of wheel weights that were added on to my bill. I have never paid for valve stems or wheel weights when wheels are balanced. So what up!!
11/22/2024
Nancy S. VERIFIED CUSTOMER
Sal Lua is very personable and informative. It’s a pleasure to experience good customer service.
11/22/2024
Erin B. VERIFIED CUSTOMER
Jessica noticed that my transmission fluid was leaking after a repair by an employee who is no longer working there. She told me that she would make sure that Honda took care of any possible redo that might be necessary, and she did! She arranged for a car for me, and the repair was done sooner than expected. I can’t tell you how much I value working with Jessica every time I come in to Honda.
11/22/2024
Larry B. VERIFIED CUSTOMER
Jesse is professional and easy to talk with. A great asset to Norm Reeves Honda in Vista!
11/22/2024
Roberto N. VERIFIED CUSTOMER
John’s demeanor is excellent. He is knowledgeable and very considerate. He is a keeper
11/21/2024
Sheryl D. VERIFIED CUSTOMER
I felt that John Beck, the service advisor, spoke way too fast and was trying to upsell me on services that may or may not have been needed. I had to ask him numerous times to slow down and speak in ‘Layman's’ terms. Very turned off by this experience and have Mentioned it to others. I’m going to think twice about bringing my car back to Norm Reeves for service.
11/21/2024
Leroy S. VERIFIED CUSTOMER
John Beck is simply the BEST! He should teach a Master Class on successful customer service and interpersonal communication for guaranteed customer satisfaction!
11/21/2024
Ellen M. VERIFIED CUSTOMER
John was great!
11/21/2024
Bethany B. VERIFIED CUSTOMER
Always great service.
11/21/2024
Jacky M. VERIFIED CUSTOMER
Satisfied as always. Thank you
11/21/2024
Bogdan S. VERIFIED CUSTOMER
Well done Ernesto, planning on coming back to do all services, amazing guy
11/20/2024
Randi M. VERIFIED CUSTOMER
Ernesto always takes great care of me and my car.
11/20/2024
Javier E. VERIFIED CUSTOMER
great customer service
11/20/2024
David D. VERIFIED CUSTOMER
10/10. Everyone was so great and friendly. Service was quick and well executed.
11/20/2024
Julian K. VERIFIED CUSTOMER
Very friendly and informative. Got back to me fairly quickly regarding updates and explanation. Not everything always goes according to plan so having people like that really makes the process go a little smoother.