Norm Reeves Honda Vista Auto Repair Service

Very satisfied without service

The Vista store does a great job. Thank you!

Jared was the person whom I spoke to to and whom handled all things with my service experience. Jared was very professional and took care of things promptly and made certain my vehicle was well taken care of . I appreciated the time he took to explain things throughly and genuinely. I will definitely be recommending Norm Reeves Honda

We were satisfied with the service. It was great ...

This was my second time coming in for service. Simple engine oil and filter change. The price for that service went up almost $20. This was a 6 month period between the first and second service. When I asked why there was an increase, I was told that they had a "special price" the first time I came in. What the advisor claimed was wrong. There was no special. I checked my old receipt. It shows an increase in the materials and service. I get it. Prices go up. But what I don't like is being told BS. If the advisor is not sure why the price increased, he should research it or find out for the customer. As an service advisor, building trust with a customer is important. I feel that little things like that create a lack of trust. And a customer has to trust his/her advisor when it comes to taking advice from the advisor about their vehicle.

From the moment I arrived the service team took great care of me and my vehicle. All staff were very professional, attentive , and courteous. Omar answered all of my questions, went over the entire vehicle checklist, and reviewed all of the work completed on my car. I was very impressed with the honesty and quality of the service! Thanks again and I hope to have my future needs serviced at this center-

My biggest complaint is with the service department, they could be much better. In January 2021, took my car in as one of the struts had failed and needed to be replaced, thankfully under warranty. In past experiences at other dealerships, no matter what I bring the car in for, they usually do a multipoint inspection to make sure everything else is good. That wasn’t even brought up so I had to specifically ask for that to be done. In addition, since my car was certified when I bought it, I get two free oil changes in the first year so I asked them to do that as well. The car took a day and a half to be fixed (they covered my ride home through Lyft and the warranty would’ve covered a rental but we declined). When I went to pick it up, there was no paperwork of the repair so I don’t have any record of the strut being replaced. Typically when struts are replaced an alignment should also be done, but I don’t think it was and I received zero explanation of the actual work performed. I also doubt that they did a multipoint inspection as requested because they didn’t change the oil as I had asked. Now I’ll have to go back in another month or two to get that done. Lastly, my car didn’t get washed. This is a minor thing and maybe they don’t do that here but again, at every other dealership I’ve had work done at they do a complimentary car wash. It’s a nice touch and makes it feel like they actually care about servicing my car. Overall, I felt that the communication throughout the time they had my car was poor, and the pickup experience was even worse when I received no explanation or information about the service performed. For being a service department, they don’t seem very service oriented. Had I not bought the car there, I likely wouldn’t take it back for service.

Jennifer was super helpful and I was glad to see that everyone was adhering to COVID standards. Will return soon.

He was very helpful and explained issues

Always a pleasure working with Norm Reeves Honda. the staff are outstanding the service is amazing… Keep up the great work

My interaction with Jaryd was excellent. He was personable, professional, and my experience was very positive.

The wait was to long to get any help. Only one person working

This is the second time I have visited your service department and most likely the last. The constant attempt at up selling is rather annoying. Both times I have called ahead and explained the specific service my vehicles service minder is recommending and have been told it will be $54 over the phone and each time once I arrive at the service center I’m told it’s going to be over $160 for break pad lubricant???? WTF

Explained what needed 2b done. Very professional.

Yes, I was satisfied with the service yesterday. He explain and show me what needs to be replace and change during my appointment for a oil change. The service was fast.

He did a great job updating me and seeing me through the process.

I understand the the wait time is an estimate but they where far from the two hour wait time . And to pay 1097 for new tires and them be so dirty is depressing. I know maybe you guys have them in some type of storage but at least you guys can wash them before they get installed or at least wipe them down

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Jaryd and the Sarah were super helpful!

Omar was great!! He explained service completed & was very thorough with explaining everything to me!! A pleasure to work with him always!!