Norm Reeves Honda Vista Auto Repair Service

Great job! All issues corrected the first time

Very profesional Thank you

Great service. Very friendly.

Reminding me carefully that the tire needs to be replaced

The people at the dealership were super friendly and understanding and made the process easier for me and my boyfriend

They always go above and beyond to deliver the best service

Have the service manager contact me and offer two or three appointment times in person. I will start drafting the cost benefits, the pros and cons, the SWOT analysis of how I feel very disrespected and absolutely disappointed. 2001 Honda Accord of 287,000 mi Plus. Wish I never dropped it off in the first place. Number one Chief complaint as we in healthcare would phrase it, paid at least the $169 diagnosis for the best of the best? On the certified Master technicians to pay for a part have it installed of course I've seen having a diagnosed in first place and still my number one Chief complaint was not resolved! How about asking another master technician or using the many forms about the exact make model year and troubleshooting? I can do that myself. I have done that myself. I've had several Hondas over the years. I have had an Acura. I used to live in Central San diego. And never have I ever had a mechanic not be able to communicate within a reasonable time frame over one and a half days and $1,588 later after a 15% Costco auto program discount. The other items I wish I never added on and upgraded because those I can easily do myself or have my mechanic friend do it with minimal labor but maximum enjoyment. And your technology which links to the update status on your third party portal is unsatisfactory. I refreshed several times within the first 12 to 24 hours of dropping off the car Thursday mid morning. I had a sixth sense that the promised original work would be done by 2:00 p.m. perhaps I misheard and that the diagnosis will be done by 2:00 p.m. when I click the link to find the status updates, all I see is a bunch of garbage. And in technology circles, where I also used to work, IT speak we call it garbage in, garbage out. Originally verbally quoted for 1,300. After some continued multi-point inspection, I entrusted that adding on normal routine service maintenance of draining and refilling brake fluid and transmission fluid would be worth the time and the sacrifice. And as a holy and spiritual person, Trust in the small things. You will get small successes. Entrust in the big things. Big successes can and may happen. Don't mistake my kindness for weakness. Nor meekness. First time at this Honda Service dealer, I vote no confidence. Definitely I will not entrust the small oil leak work to be done which involves heavy labor and removal of the distributor and of course the valve gasket replacement which I actually replaced with my mechanic friend less than 2 years ago. Thank you for replacing the broken bolt, but that is your job to do it well and to actually finish the job. Back to my number one Chief complaint, cruise control still does not work. And I had to pay for it to still not work? Yes, I understand the diagnosis the labor the parts involved. But do you think I'm going to trust one more hour at that labor cost too actually get it done and fixed and repaired? Yes I did admit to give the team the benefit of the doubt, that perhaps the aftermarket Honda was sold by Pacific Honda in Kearny Mesa and was sold with an aftermarket spoiler which they did not provide warranties nor support even though it was supposed to be a certified used Accord of only 8,000 miles driven. And perhaps there's an aftermarket alarm system which my ex-wife love to use with the remote key access. I use everything manually. But that is a side note, as again I tried to give your Master Certified technician of why he or she could not get Mission completed status. Done or not done? As Star wars fan I am and to quote and paraphrase Master Yoda, do or do not. There is no try. Fix the cruise control. Don't leave it still broken and non-functional. I'm embarrassed for the customer service and the way this was not wholly apologetic. Nor humble. Nor an air of humility. Please use this use case as a teaching lesson and case study of what to do. Of what not to do. Solutions oriented, perhaps have the Master Tech consult with another tech or two or a different Norm Reeves Honda Master Certified technician. Another option, consult Google and the internet to check multiple forms of has anyone come across this troubleshooting Quagmire? Instead of asking me the customer to cough up another $169!!! When I've already added more work of which I only saw 888 worth update from Thursday into Friday. On top of that, I took my time and I told Jess, the service representative, my girlfriend will help me drive and pick up my son to go bowling he's 18. Yes we were late. Cuz I hope and wanted an update and actually my car to be done sooner than later. We were delayed and I will accept my choice to do that. When I get no major status update of the quoted $1,300 of work to be done what does added another $500 and I agree. And the website portal link to update real time supposedly status updates? Again a vote of no confidence on the system, the tools, and a little bit of the staff. Three separate major systemic failures to communicate! You think I'm going to buy a new Honda or even a certified Honda or a lease Honda for my son in the future or my 17 year old daughter in the distant future from this outfit? Definitely not Kearny Mesa Honda which is or was Pacific Honda. Def not Penske in Mission Valley and the 2008 Odyssey. Thankfully that ownership changed. Because if you don't treat the customer like a lifelong client. And just try to nickel and dime through the service department, and just uses words as I have to pay out my technician? Excuse me? Isn't it a service department team? Doesn't the team get paid to do good work and the results will pay for itself? And don't you have a budget that is paid for bye the team? And the owner of norm Reeves and it's ownership group? And ultimately doesn't each customer pay the bills from everything to the markup on parts and definitely the service labor? Even simple stuff as the snacks and free drinks? Isn't that a full service five star Best in Class service, product, customer service? It is not easy being the best of the best. So just do your best. Be the best. Be apologetic. Be humble. Own your mistakes immediately! Don't try to talk yourself out of your failures or done or not done? In my eyes, mission failure. I should have just asked one thing and one thing only to trust your team and department to fix. Fix my cruise control. Don't touch anything else. I wish I can rewind and replay that and I would only be $169 out of pocket and the parts cost. And I would not be royally pissed and upset and feelings of I wish I never wasted my time with this less than five star out of five star outfit. It would have been worth it to take my ex-wife's car which is now my car which is 24 years young and reward my old neighborhood none Honda Master Certified mechanic and instead of paying $1,588 which is after 15% Costco auto buying program discounts on parts and labor, I would be a happy camper I'm very sure and assured of that with Santee automotive foreign and domestic for under $1,000 and not the most important resource I lost today and yesterday, my time, my patience, my frustration, and my sadness that whatever generations are working today, they're nowhere near the respect the excellent customer service skills of the greatest generations before them. Upset and disappointed, ****-****-xxxx

Thank you for the oil change !

Jesse was very professional, courteous, and efficient. It was a pleasure doing business with him and the team at Norm Reeves Honda.

Sal was very friendly and helpful with my issue. I appreciate the fast service this service department gave. I’m very happy with my experience!

To many complaints to list here.

Thank you for you assistance Ernesto Arellano it was a good experience

I appreciate your help in keeping my car well maintained. Sal Lua was extremely helpful and the service was in a timely manner. Thank you for your excellent customer service.

On time and friendly

Jesse is always professional and very helpful. I love when he is my service guy.

John was professional and explained my service to me.

Mr.Herrera, was very pleasant, helpful,knowledgeable and very helpful. It was a pleasure having him assist. The service was fast and efficient. Thank you commitment to service and customer support

The asset. Manager stepped up with AFK to provide the service as Vannessa (sp) failed to come to work. The work was done And the quirk completed. Thanh you.

JESSICA, Has been my go to person since She started at the dealership, she is super friendly, I see she is very hard worker… I look forward to seeing her when my car needs some TLC … Honda made a very wise choice and promoting JESSICA to assistant manager. She is the most bum Diggity person you could ever hire…XXXOOO ???? Jaime

Mr Beck did a very good job explaining some of the concerns my wife and I had. He had a technician ,Christian, actually drive the vehicle with us along, so he could determine what our concerns regarding the steering were and what he might have to do to correct them. The vehicle was left overnight and John called midday and said the vehicle was ready. He gave us a worksheet showing what was done, gave us his business card, thanked us and we left. A good experience.