Ernesto was awesome. Great customer service. Folks like Ernesto is why I continue to drive from Rancho Bernardo to Norm Reeves Vista to get my cars serviced.
11/12/2024
Kelly H. VERIFIED CUSTOMER
I received excellent customer service from when I left my car or service until when I picked it up. This dealership isn't the most convenient for me to get to, but worth it, because team here is by far the best.
11/12/2024
Estella M. VERIFIED CUSTOMER
Happy with service,
Thank you…
11/12/2024
Beth G. VERIFIED CUSTOMER
This is not a reflection on Jesse, but Honda. When claiming you get two year’s maintenance on the vehicle, one would think the air filter should be included. I drive my Hondas for 10 years and have owned them since 1989, so I’m disappointed that isn’t included in routine maintenance.
11/12/2024
Alfonso G. VERIFIED CUSTOMER
Excellent service and very quick appointment
11/12/2024
Adolfo C. VERIFIED CUSTOMER
I feel that Jesse went above and beyond to accommodate my needs today made me feel good something i call exceptional guest service.
11/12/2024
Thomas D. VERIFIED CUSTOMER
I am very please with the Norm Reeves service advisor Vanessa Alvarez she very courtesy and polite down to the points no pressure sales. Very understanding person. I am very pleased with the service I had 2019 Honda accord hybrid. I will see her near future for my transmission flush. I would highly recommended anyone to see her. Having Vanessa Alvarez advisor teams is a Big asset’s to Norm Reeves Honda Superstore. Thanks you
11/11/2024
James B. VERIFIED CUSTOMER
Vanessa did an amazing job. She made me feel like a Valued Customer. I can't thank her and Norman Vista Superstore for their service.
11/11/2024
Paige O. VERIFIED CUSTOMER
Sal was friendly and helpful!
11/11/2024
Robert H. VERIFIED CUSTOMER
Ernesto was very courteous and helpful.
11/10/2024
Joe T. VERIFIED CUSTOMER
Ernesto was super. I really don’t like being called “Boss” but Ernesto was punctual polite and courteous. Thank you again.
11/10/2024
Janet R. VERIFIED CUSTOMER
Always an excellent service from Jesse!!!
11/9/2024
Emilio A. VERIFIED CUSTOMER
Vanessa is the best!
11/9/2024
Philippa E. VERIFIED CUSTOMER
Vanessa is a great representative for the dealership. She exhibits excellent customer service skills.???
11/9/2024
Lewis L. VERIFIED CUSTOMER
Ernesto is a great service advisor and very helpful.
11/9/2024
Johanna O. VERIFIED CUSTOMER
I sure hope the fuel pump (recalled) comes in soon. I have been waiting since last December. No symptoms, but the risk is significant. Jesse is great as always!
11/9/2024
Timothy S. VERIFIED CUSTOMER
Picked it up today and so far no rattle or knock, will know soon,
“So far “100 percent
But the service was great.
11/9/2024
Kristal M. VERIFIED CUSTOMER
It started as a very stressful experience. The timing of ending a new battery at this point of my life and this time of day was horrendous. Heather in the service department scheduled me and appointment over the phone while I was waiting for the tow truck to show up. Two hours later, I finally made it to Honda. Jesse checked me in and took care of the rest. Hour and a half later, my car was serviced with a new battery that was covered under the manufacturer warranty. That was a great way to end my day. Thank you for your exceptional service Norm Reeves Honda of Vista.
Sincerely,
Kristal M
11/9/2024
Natalie W. VERIFIED CUSTOMER
I would appreciate if a technician would communicate they want to unplug a video camera in my car as it’s a policy not a law so they do have to inform me and ask permission so I can then decline future service and go somewhere else that doesn’t want to be weird about not being recorded for a simple oil change. I now have to spend more time at another shop to verify that the said technician did their job by getting a new oil change and tire rotation and have them check my whole car to make sure they didn’t do anything.