John was very friendly and informative. He kept us updated and answered any questions we had along the way. We appreciated his stellar customer service, and look forward to using Norm Reeves Honda for all of our future car needs.
11/3/2024
Thomas C. VERIFIED CUSTOMER
Jesse was extremely helpful in providing professional care and customer service. I was happy with the straightforward communication and help in completing not just what I came in for, but some additional help as well. Thank you very much.
11/3/2024
Christine C. VERIFIED CUSTOMER
Great work and service
11/3/2024
Erin B. VERIFIED CUSTOMER
Jessica is literally THE BEST. She allows me to come in at a reasonably late time for me, so I did not have to get up super early, and then she made sure that the job was done before my deadline. She let me know the bad news that I would need more work on my car so empathetically that I didn’t mind the bad news at all! She also told me she would make sure she would be dedicated to making sure we could get it covered under my warranty. At this point, she has spoiled me to the point that I can’t imagine working with another service manager… Her combination of attention to detail, hard work, and empathy is unmatched. I feel so incredibly lucky that she is at my local Honda dealership!!
11/3/2024
Nghiem L. VERIFIED CUSTOMER
Good
11/3/2024
Katherine D. VERIFIED CUSTOMER
John and your whole staff were super sweet to help me in a pinch! You can’t know how much I really appreciated it!
11/3/2024
Gabriel H. VERIFIED CUSTOMER
Very courtius, mush satisfied. Thank you.
11/3/2024
Ferol L. VERIFIED CUSTOMER
Vanessa is Great! Professional and does her job very well. Her follow-up and communication is outstanding.
Ernesto did a good job with checking my car in for service and was well prepared for the customer. He was friendly and professional.
This Norm Reeves Honda is Vista has a more friendly vibe than the Honda Dealer in Carlsbad.
11/2/2024
Amy R. VERIFIED CUSTOMER
Vanessa is awesome! Excellent customer service and treated me very good. I will totally be sticking to her for my service advisor.
11/2/2024
Lena Y. VERIFIED CUSTOMER
Sal Lua was on point, guiding me step by step during my visit. He’s friendly and professional. And answered all my questions.
11/2/2024
Elihu R. VERIFIED CUSTOMER
Always very respectfu, professional and offers solutions
11/2/2024
Imelda H. VERIFIED CUSTOMER
Vanessa Alvarez was super kind; helpful and efficient. Excellent customer service! Likewise, checking out with John was a pleasure as well - very nice, helpful and explained everything that was done with my vehicle. I enjoyed my experience at Vista's Honda!!!
11/2/2024
Catherine A. VERIFIED CUSTOMER
Very helpful
11/2/2024
Maria S. VERIFIED CUSTOMER
Thank you!
11/2/2024
John G. VERIFIED CUSTOMER
Ernesto is awesome as always. Thank you.
11/2/2024
David W. VERIFIED CUSTOMER
HI
I brought my van in for a specific problem. I understand that it was a difficult diagnosis, but rather that tell me what the problem was, I got a text with $3400 of suggested service. This is more than the value of the vehicle. I might suggest that you not send this standard response to people who want a specific solution. I understand that it is mileage based, but you run the risk of alienating customers with unrealistic repair/service costs. I am a customer service person myself, and have learned that it is important to suite the response to the customer.
11/1/2024
Jesus A. VERIFIED CUSTOMER
Great Service
11/1/2024
Tom T. VERIFIED CUSTOMER
Vanessa was top shelf. A true professional in every way. Her good service during my last visit was one of the main reasons I returned to Norm Reeves for additional service.
Thank you Vanessa and service team.
11/1/2024
Brian B. VERIFIED CUSTOMER
Great 1st time experience at your service department