He was communicative and familiar with me, and also helped make sure I was getting the work I needed and at a reasonable price
10/17/2024
Sherilyn J. VERIFIED CUSTOMER
As always, the entire team is helpful, courteous and efficient!
10/17/2024
Arturo G. VERIFIED CUSTOMER
I took my Honda pilot last Tuesday for A1 service
and I notice a 3 little but strong dents ( hits)
Under my right front of my van
After almost six years taking my Honda with you guys
Now I have a very bad experience with the service that I received.
Wednesday at 5:00pm.
I spoke with the manager about it and just waiting for the schedule for repair the damage that you guys did.
10/17/2024
Kimberly D. VERIFIED CUSTOMER
Thank you! Sal and Jessica were extremely helpful and kind. Jessica allowed me to keep an open appointment after I forgot that my gas tank should be less than half full for a recall service. Sal found me coverage from my warranty for repairs that need to be done.He was also very accommodating and flexible. I had a great experience today.
10/17/2024
Eduardo S. VERIFIED CUSTOMER
The service was excellent and fast
10/17/2024
Lisa C. VERIFIED CUSTOMER
I made the appointment last minute and everyone treated me wonderful. Thank you
10/17/2024
Tim S. VERIFIED CUSTOMER
Ernesto was helpful and professional throughout the entire process. He’s one of the main reasons I will continue to bring both my cars to Norm Reeves Honda for maintenance.
10/17/2024
Ramesh R. VERIFIED CUSTOMER
Awesome service, 10/10 points for Ernesto.
10/17/2024
Stephen N. VERIFIED CUSTOMER
Happy with the service provided.
10/16/2024
Alicia M. VERIFIED CUSTOMER
John was so friendly and professional. He was very thorough about repair recommendations.I appreciate John keeping in touch with me about the status of my car. The link he sent was clear and helpful. I didn't feel pressured about anything. I booked another service with him this week. Overall the store looked amazing. I even bought new floor mats for my car at a reasonable price. I will definitely recommend this Honda dealership to family and friends. Thanks again for the great service.
10/16/2024
Nicholas . VERIFIED CUSTOMER
Ernesto was extremely helpful and I felt at ease that my tire would be replaced. He kept me informed and made the process easy.
10/15/2024
Eric G. VERIFIED CUSTOMER
Tech didn't reset maintenance reminders. Now I get a warning every time I start the car. Not too interested in spending an hour driving back to have you folks do your job.
10/15/2024
Jessica S. VERIFIED CUSTOMER
Sal was nearly perfect but my experiences over the phone with the service department staff was disappointing. Each time I spoke with someone new, I was given a different price for certain services.
I explained this to Sal, and he displayed exceptional customer service and worked with me.
We were referred to your company by a friend and we will no longer take our business to Hoehn Honda.
It's not often we've experienced a pleasurable exchange with a Honda facility but I'm glad Norm Reeves was the first.
- Ken
10/15/2024
Ed W. VERIFIED CUSTOMER
Sal was friendly and professional in his dealings with us. Very happy to have interacted and banterEd W
10/15/2024
Lillybeth D. VERIFIED CUSTOMER
Ernesto was very kind. He answered all my questions. Great customer service. I will be making all my future appointments with him
10/14/2024
Deanna G. VERIFIED CUSTOMER
Ernesto was a very helpful and informative service provider
10/14/2024
Lisa M. VERIFIED CUSTOMER
I stopped without an appointment and was happy to have my problem taken care of. John was very polite and kept in touch with me while I was waiting to let me know what the status was and how much longer it would take.
10/14/2024
Ian M. VERIFIED CUSTOMER
Ernesto was very informative and professional! Answered all of my questions and provided impeccable service.
10/14/2024
Jorge M. VERIFIED CUSTOMER
Good experience, thank you
10/14/2024
Giovanni B. VERIFIED CUSTOMER
Ernesto is a very good service Advisor who is very welcoming, nice, sincere and knowledgeable. Also, he takes responsibility for any oversights without any problems. The best.