Sal was nearly perfect but my experiences over the phone with the service department staff was disappointing. Each time I spoke with someone new, I was given a different price for certain services.
I explained this to Sal, and he displayed exceptional customer service and worked with me.
We were referred to your company by a friend and we will no longer take our business to Hoehn Honda.
It's not often we've experienced a pleasurable exchange with a Honda facility but I'm glad Norm Reeves was the first.
- Ken
10/15/2024
Ed W. VERIFIED CUSTOMER
Sal was friendly and professional in his dealings with us. Very happy to have interacted and banterEd W
10/15/2024
Lillybeth D. VERIFIED CUSTOMER
Ernesto was very kind. He answered all my questions. Great customer service. I will be making all my future appointments with him
10/14/2024
Deanna G. VERIFIED CUSTOMER
Ernesto was a very helpful and informative service provider
10/14/2024
Lisa M. VERIFIED CUSTOMER
I stopped without an appointment and was happy to have my problem taken care of. John was very polite and kept in touch with me while I was waiting to let me know what the status was and how much longer it would take.
10/14/2024
Ian M. VERIFIED CUSTOMER
Ernesto was very informative and professional! Answered all of my questions and provided impeccable service.
10/14/2024
Jorge M. VERIFIED CUSTOMER
Good experience, thank you
10/14/2024
Giovanni B. VERIFIED CUSTOMER
Ernesto is a very good service Advisor who is very welcoming, nice, sincere and knowledgeable. Also, he takes responsibility for any oversights without any problems. The best.
10/13/2024
Gary G. VERIFIED CUSTOMER
We were treated fairly and professionally especially by Vito and Sasha. We will recommend NR Vista Honda.
10/13/2024
Rodrigo O. VERIFIED CUSTOMER
Ernesto es chingon!!
10/13/2024
Juan G. VERIFIED CUSTOMER
Great experience
10/13/2024
David M. VERIFIED CUSTOMER
Came in with a tire light on Jessica handled everything, was in and out within an hour. Tire pressure was low all tires. Once again great service
10/13/2024
Nancy H. VERIFIED CUSTOMER
Jesse and Jessica really helped me a lot amazing service.
Thanks a million
10/13/2024
Benjamin V. VERIFIED CUSTOMER
Everything went well.
10/13/2024
Pham B. VERIFIED CUSTOMER
Waiting too long even with appointment . Should be in n out with in 1 instead 2.5 hours for oil change only
10/12/2024
Arlene V. VERIFIED CUSTOMER
Jesse was great
10/12/2024
Kristin S. VERIFIED CUSTOMER
Honestly I thank you for presenting with the best comradarie and support dealing with the unknown situation of the tire while bringing it in for just my simple routine maintenance appointment. I appreciate your time while I let you know what I was experiencing. However, last time they did an exterior wash on my car as I see you did not do to mine but did for all the the others waiting for pick up. I have to say at the end of the experience of walking past 10-12 other vehicles clearly cleaned up, I did feel left out and wondering why. What did I do wrong
10/12/2024
Kimberly H. VERIFIED CUSTOMER
John was exceptional in his service to me. He calmed my nerves. He assured me everything was going to be taken care of. He was correct, when I returned to get my vehicle everything was exactly as he assured me. Thank you very much Sal for finding the error. Thank you Sal,Sasha and John for helping restore my faith in Norm Reeves Honda.
10/12/2024
Kendrick L. VERIFIED CUSTOMER
Ernesto was awesome and extremely helpful with a 3 hr job. Extremely accommodating and kind to order me a Lyft home and to pick me up
10/12/2024
Daysy R. VERIFIED CUSTOMER
Jessica Johnson was excellent. Would come back to Norm Reeves to do business with her.