Waiting too long even with appointment . Should be in n out with in 1 instead 2.5 hours for oil change only
10/12/2024
Arlene V. VERIFIED CUSTOMER
Jesse was great
10/12/2024
Kristin S. VERIFIED CUSTOMER
Honestly I thank you for presenting with the best comradarie and support dealing with the unknown situation of the tire while bringing it in for just my simple routine maintenance appointment. I appreciate your time while I let you know what I was experiencing. However, last time they did an exterior wash on my car as I see you did not do to mine but did for all the the others waiting for pick up. I have to say at the end of the experience of walking past 10-12 other vehicles clearly cleaned up, I did feel left out and wondering why. What did I do wrong
10/12/2024
Kimberly H. VERIFIED CUSTOMER
John was exceptional in his service to me. He calmed my nerves. He assured me everything was going to be taken care of. He was correct, when I returned to get my vehicle everything was exactly as he assured me. Thank you very much Sal for finding the error. Thank you Sal,Sasha and John for helping restore my faith in Norm Reeves Honda.
10/12/2024
Kendrick L. VERIFIED CUSTOMER
Ernesto was awesome and extremely helpful with a 3 hr job. Extremely accommodating and kind to order me a Lyft home and to pick me up
10/12/2024
Daysy R. VERIFIED CUSTOMER
Jessica Johnson was excellent. Would come back to Norm Reeves to do business with her.
10/12/2024
Reginald O. VERIFIED CUSTOMER
I’m happy with the friendly and knowledgeable service. I highly recommend the service intake person.
10/11/2024
Arthur L. VERIFIED CUSTOMER
Jessica is the absolute best of the best. She always goes above and beyond for me. As a DIY guy, who lost faith in any dealer, she has definitely won me over. I don't trust any other dealer. Thanks Jessica! ????????
10/11/2024
Kenneth A. VERIFIED CUSTOMER
I was pleasantly surprised to find out that there was no charge to check and make sure the new tires I recently bought at Norm Reeves Honda weren’t leaking air when my low tire pressure dash warning went on.
10/11/2024
Nick M. VERIFIED CUSTOMER
Jesse was good, but what happened was that after I got my oil changed and the filters done, I did notice a weird engine light. I tried to call the place to tell him, but he did take two hours to call back. However , he did such a good job explaining what happened though , and he was very helpful and professional about it.
10/11/2024
Tony D. VERIFIED CUSTOMER
Thank you for the excellent service. Vanessa was pleasant, knowledgeable and helpful.
I appreciate the great service. Keep up the good work, Vanessa.
10/11/2024
Tania F. VERIFIED CUSTOMER
Thank you Phillip and Ernesto I appreciate all of your help. You have no idea how much this made a difference.
10/10/2024
Merrill M. VERIFIED CUSTOMER
Jesse really listened to the various challenges we were having to help get the full story to the mechanics- very helpful!
10/10/2024
Lewis L. VERIFIED CUSTOMER
Ernesto is very knowledgeable and competent and I was very pleased with my service experience.
10/10/2024
Floyd P. VERIFIED CUSTOMER
Ernesto is an exceptional Service Advisor who made sure my vehicle was well taken care of. All maintenance was completed with detailed information on all that was accomplished!
10/10/2024
Jesus R. VERIFIED CUSTOMER
She was really helpful
10/10/2024
Jeff P. VERIFIED CUSTOMER
Jesse was excellent all around !!
10/10/2024
Dennis G. VERIFIED CUSTOMER
Ernesto was great!
10/9/2024
Olivia L. VERIFIED CUSTOMER
Ernesto was very courteous and professional. He explained everything very well.