Norm Reeves Honda Vista Auto Repair Service

Fast and effective - totally satisfied

Great, quick service!

I recently purchased a 2024 Honda Odyssey Sport from Norm Reeves Honda Vista, and I couldn’t be more impressed with the entire experience. From the moment I walked in, Gustavo, my sales representative, made me feel welcome and comfortable. He initiated a friendly conversation and left a fantastic first impression. Gustavo was knowledgeable, patient, and made sure I had all the information I needed to make an informed decision. The sales managers, Mark Thomas and Mark Morrow, were equally outstanding. They ensured the buying process was smooth and transparent. Both Marks were attentive to my needs, professional, and went above and beyond to make the deal happen without any pressure. I also want to give a special shoutout to John Beck, the service representative. His depth of knowledge and professionalism truly stood out. John took the time to explain the features and maintenance of the Odyssey, and I left feeling confident about my purchase and its care. Overall, I highly recommend Norm Reeves Honda Vista for anyone looking to buy a Honda. The staff is exceptional, and I’m beyond satisfied with my new Odyssey Sport! Thank you, Gustavo, Mark Thomas, Mark Morrow, and John Beck, for making this a top-notch experience!

Excellant service!!!

Exceptional service!

Ernesto is great!

Vanessa connected with me on a personal level and she knows everything about the Service experience that is important.

I can only say that the service was great, thank you

Your service orientation is much appreciated alway dealing with war and friendly people.

Very personable, knowledgeable, and professional. Excellent customer service.

I'll happily do the survey.

So quick! Always have the best experiences at the Vista Honda! I always recommend this location!

Bar none, EXEMPLARY CUSTOMER-CENTRICITY provided to me by PHILLIP ROSALES. Phillip Rosales ALWAYS leaves me a RAVING FAN and provides customers memorable experience. Incredible EI. Phillip Rosales went above and beyond to work with me, communicate with me. NOTHING BUT PRAISE FOR PHILLIP ROSALES. I love Phillip Rosales' intuitiveness that navigates my DNA, which is why Phillip Rosales flawlessly gets me and me, him. It just works between us. He makes me feel like he singles me out. I know better than that because it is not just me. He treats all customers this way. We all walking away feel special. THANK YOU, PHILLIP ROSALES. I VERY MUCH APPRECIATE YOU, PHILLIP ROSALES. Phillip Rosales provided a rental for trauma and inconvenience. Trauma, meaning, very uneasy driving with a wrench and error on dashboard nonstop, not knowing if continued driving is exacerbating issues. However, I don't like surprises. Meaning, I found out that the maintenance protection only includes oil changes. I was never told that during financing. I NEVER would have added maintenance had I known this. It is not worth the cost and significantly increased amount financed. It should be required that the finance team explain exactly what is included in maintenance protection. That was not done when I financed BOTH of my vehicles. BOTH TIMES, I THOUGHT MAINTENANCE INCLUDE VEHICLE MAINTENANCE, NOT JUST OIL CHANGES. SIGNIFICANTLY INCREASED AMOUNT FINANCED. I thought maintenance included vehicle maintenance, not restricted only to oil changes. ADDITIONALLY, certified pre-owned vehicles cost more because of dealership protections on car-condition versus used vehicles. For the second vehicle I purchased, 2018 Civic, I was assured that this car is certified and everything checked out. Only $24,995 miles on odometer. I purchased this Civic on June 15, 2024. 90 days later, I have maintenance repairs of almost $900. Issues that should have been part of certifying the vehicle. And for a vehicle with only 24,995 miles, there should not be any repairs. To add context, I live in Otay Ranch and work in Los HELLGELES. Much driving. About 5,000 miles. The repairs done this past weekend are repairs that should have been inspected/addressed before sale versus number of miles. I don't expect repair issues after only 90 days. I feel like Norm Reeves false-advertised and did not live up to certified pre-owned vehicles. ALL this said, I request Norm Reeves' guidelines in writing on what constitutes certified. What is inspected? What is not included in certifying vehicles. What is dealership promising when advertised as certified pre-owned vehicles? Dealership's responsibilities for certified pre-owned vehicles. Now on paranoid in the sense of paying almost $900 after only 90 days, what is on horizon? I can't even say down the road because 90 days from date of purchase does not constitute down the road. So it's clear to customers, Norm Reeves needs to put in writing it's certified pre-owned policies for vehicles. I'd rather pay for later-year car than almost $900 for a car that is already 6 years old. Meaning, I'd prefer invest in 2020, 2021, 2022, 2023 vehicle than repairs in 90 days. I don't trust this 2018 Civic anymore and on edge. This was especially challenging driving twice, Friday, drop-off/Sunday, pick-up to Norm Reeves -- 1 hour and 10 minutes each way -- after getting both covid and flu shots on Friday afternoon.

Vanessa was incredibly nice and attentive!

Jesse Herrera and the whole team helped with my emergency and went above and beyond. They were welcoming and put me at ease. Communication was smooth and I trusted the whole service experience. Thank you!

Sal was a great service advisor. Give a raise because he definitely knows his stuff and awesome customer service.

Jessy was very helpful and profesional

Is really good service, looks very nice.Thank you

Excellent service and Jesse Herrera was a great person helping me with my car. Thank you Jesse.

Ernesto was friendly, professional and responsive