It was a very pleasant experience. Everybody is friendly and very knowledgeable. Inoka and Erwin are very helpful, answered all my questions. They both made me feel confident with the purchase. Inoka walked an extra mile just to make sure I have all the information I need and he made sure I have no problem activating the Acura link
5/30/2024
Elizabeth L. VERIFIED CUSTOMER
You know I will. I received excellent customer service as always!
5/29/2024
Robert P. VERIFIED CUSTOMER
Miss Shari is always helpful whenever I need something done on my car. Good service advisors are a dime a dozen. So far, the techs have been good to come and my car as well.
5/25/2024
Francine T. VERIFIED CUSTOMER
Thank you Jessica for your knowledge, expertise, and service. You always go above and beyond for me, and I really appreciate it!! See you at my next service!!
5/23/2024
Nick F. VERIFIED CUSTOMER
Thank you for your honest and speedy service!! Looking forward to continuing my maintenance here from now on.
5/21/2024
Beverly A. VERIFIED CUSTOMER
You were so helpful and you’re really appreciated!! Thanks for all your helpful information. My email is not working right now so probably won’t be able to fill out a questionnaire. Thanks again.
5/21/2024
Louie R. VERIFIED CUSTOMER
We received excellent service and attention from our service rep. It gave us a great a top-notch experience with Acura!
5/19/2024
Debra B. VERIFIED CUSTOMER
My service advisor attended to me upon urgency, and she followed through to confirm my service was up to date. She answered wuestions I had and gave suggestions where needed.
5/19/2024
Madeline B. VERIFIED CUSTOMER
My car was checked in upon arrival. My b one service was literally completed in 35 minutes.
My only hope is that my car was accurately serviced for the B1 the guy was polite.
5/19/2024
Michael H. VERIFIED CUSTOMER
Excellent customer service and had my maintenance completed in an hour with a car wash as well.
5/19/2024
William L. VERIFIED CUSTOMER
Jessica offers and exceeds customer service above and beyond the routine. She is my WHY for using Hopkins Acura.
5/18/2024
Ben A. VERIFIED CUSTOMER
Shari ****is outstanding. I always hope she’s available to take care of me when I come in. Customer skills and service knowledge makes her a valuable asset at the Service Dept of Hopkins Acura.
5/18/2024
William K. VERIFIED CUSTOMER
Jessica is the best service advisomy vehicles. dealt with in all of my years of having work done on my vehicles.
5/17/2024
Paul P. VERIFIED CUSTOMER
Jessica is the best, great experience
5/17/2024
Vanessa H. VERIFIED CUSTOMER
Jessica was phenomenal. She provided exceptional service and made sure we were fully satisfied before going home. She really went above and beyond in all her efforts of helping us and I couldn’t be happier with our experience. Would 100% recommend her to anyone.
5/16/2024
Nancy M. VERIFIED CUSTOMER
Great service!
5/15/2024
Ricky M. VERIFIED CUSTOMER
Shari ****is AMAZING! I own two Acura’s which we have serviced at Hopkins Acura in Fairfield quite regularly as me and husband commute across the Bay Area.. Shari is my service adjuster every time and always takes great care of me and my cars! She is detailed and gives clear communication every visit about what has been done and what is needed to be done! Her follow ups after our service appointments are greatly appreciated!! I will keep bringing our vehicles back because of her customer service!