Mrs Wagner provided excellent customer service from the start to finish. She always took the extra step to make it a great experience & never forgot about us for drop offs or pick ups & was very patient . She had a constant comunicación with me & my husband Scott, to tell us what step the car was at & to make sure we agreed on every step. Very nice in person & over the phone. We need more people like Mrs Wagner! providing the best customer service & representing the face of Honda- Acura. Thank you Elsa J
9/10/2019
Guillermo H. VERIFIED CUSTOMER
IT WAS AN EFFORTLESS PROCESS, WE TOOK IT IN,THEY DIAGNOSED THE PROBLEM AND FIXED IT.
9/5/2019
Audwin T. VERIFIED CUSTOMER
Racquel was very professional. My first trip to your dealership was great!!!
9/4/2019
Kathryn P. VERIFIED CUSTOMER
A service was provided I didn’t request and it cost me 400.00 I was shocked about. The service person said service 1,2,3 and 6 wasn’t covered by my maintenance plan then called me after all the work was done and said you were correct and it was covered except for this other service which I find out after the fact is nit part of 1,2,3,and 6 required things. I never was told the extra work was not part of the required maintenance and I would need to pay for it.
9/4/2019
Yvonne H. VERIFIED CUSTOMER
Always satisfied
9/4/2019
Pete A. VERIFIED CUSTOMER
Always great service from the entire team
9/4/2019
Angela R. VERIFIED CUSTOMER
I was unaware that my warranty would take care of my issues and Jessica made sure that all was taken care of even some issues I was unaware of. Great customer service.
9/4/2019
Mercy C. VERIFIED CUSTOMER
Vacuum and car wash job were just okay. They were done better in my previous visit.
9/2/2019
Marcia H. VERIFIED CUSTOMER
Jessica was very pleasant, friendly, knowledgeable and she provided great customer service.
9/2/2019
Steven B. VERIFIED CUSTOMER
Racquet always exceeds my expectations for customer service.
Thank you!!!!
Steven
8/31/2019
Wes R. VERIFIED CUSTOMER
Left finger prints on the glass replacement no sticker to tell milage after oil change
8/31/2019
Noriko T. VERIFIED CUSTOMER
Racquel was very prompt and courteous. We always feel at ease leaving our vehicles in her care at Hopkins Fairfield Acura. The service is top notch.
8/31/2019
Steven A. VERIFIED CUSTOMER
Racquel is and has always been professional, courteous and very helpful. She makes the experience less stressful. During the day she always contacts me with updates.
8/31/2019
Harneet G. VERIFIED CUSTOMER
Great service. Super friendly staff
8/31/2019
Jesica B. VERIFIED CUSTOMER
Nice people
8/29/2019
Scott H. VERIFIED CUSTOMER
Our service was said to take 3-4 days. It took 2 weeks. It was fine that it took longer but would have appreciated a call and an update. We had to call and see what was going on.
8/29/2019
Avtar S. VERIFIED CUSTOMER
Jessica was wonderful at explaining the services to me and getting me a Lyft when the shuttle driver forgot about me after 45mins.
8/29/2019
Patrick M. VERIFIED CUSTOMER
I had an 8am appointment so I wouldn’t have to be there as long. To replace a part, I as told it would take 1-1 1/2 hours and it took 2 1/2 hours. On top of that, as I was leaving, the part that was fixed last time automatically fell apart on its own so i had to bring it back and another part will have to be ordered and I will have to drive all the way from Davis a third time. I’m not happy about this.