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Real Reviews from VERIFIED CUSTOMERS
Alexa C. VERIFIED CUSTOMER
Gabriella was super understanding and kind ecen though I was 45 minutes late to my appointment. Always great service and friendly faces at Kirby. Thank you for the help!
3/15/2020
Miles H. VERIFIED CUSTOMER
Efficient and professional!
3/15/2020
Noel A. VERIFIED CUSTOMER
Jess is very professional, polite and positive. She is efficient in managing her systems and team while maintaining a pleasant personality. I appreciate that she accurately anticipated my needs minimizing my engagement. I have confidence in the service department at Kirby Subaru with Jess in charge.
3/15/2020
James M. VERIFIED CUSTOMER
I an still stunned by the fabulous service I received at the hands of your agent- I do not have her name handy at the moment but she was superlative in her approach and consummation- thank you for your wonderful assistance.
3/15/2020
Ari G. VERIFIED CUSTOMER
Paul was great. He was very professional and helpful. I had a great first time experience at this Subaru. I will come back for all my service needs.
3/15/2020
Tawny B. VERIFIED CUSTOMER
The advisor was extremely courteous and informative. Everyone at Kirby is friendly and engaging.
3/15/2020
Julie V. VERIFIED CUSTOMER
Your service was excellent! Thank you!
3/15/2020
Lawrence R. VERIFIED CUSTOMER
Kept me updated on progress of Repair which I did appreciate
3/15/2020
Viviana M. VERIFIED CUSTOMER
I was told my car was going to be ready in 1 hr 45 min. I waited in the lounge. After 2 hrs , I went and asked. The last said she texted me but she knew that the texts were not going tru! After reviewing my receipt I noted my car was ready 8:45. Meaning from 8 to 10 I was in the lounge waiting for 2 hours! Bad on her. She was happily talking with her coworker! I have been looked for or called in while I wait and let know my car was ready other times. But she did not move a muscle. Bad customer service on her! (“Gabby Hernandez” serv adv) my name Viviana M
3/15/2020
Serena W. VERIFIED CUSTOMER
Great service and response.
3/14/2020
Martha M. VERIFIED CUSTOMER
Jason always provides the top of the line service. He is an asset to Kirby Subaru. Answers my questions, explains everything that should be done to my car, and provides his expertise. I always hope when I come in that I get Jason for my service advisor. I now have his business card, and I'll email him direct next week to get my battery changed.
3/14/2020
Gesa K. VERIFIED CUSTOMER
Great customer service. Very helpful staff. Thanks so much.
3/14/2020
Adam B. VERIFIED CUSTOMER
Excellent customer service.
3/14/2020
Laura I. VERIFIED CUSTOMER
Mr. Espinoza was very patient and willing to answer all of my questions and gave us good feedback on when and what will be due for service in the future.
3/14/2020
Joani G. VERIFIED CUSTOMER
I enjoyed looking at the new cars also. for a 13 yr old car it seems to be running perfectly I assume that’s because it has never had any service except in your shop and it’s never stuck me except for the battery. An old friend as are you.
3/14/2020
David S. VERIFIED CUSTOMER
Paul is an excellent representative for your company, he made it very easy, and was very thorough. Your team got the vehicle in and out!
3/14/2020
Tony S. VERIFIED CUSTOMER
Very knowledgeable staff, fast, efficient and clean. What a pleasure to see such professionals preform. Thank you. Sincerely Tony S
3/14/2020
John K. VERIFIED CUSTOMER
Always a pleasant experience to have service done here.
3/14/2020
Jack M. VERIFIED CUSTOMER
Absolutely satisfied. Jason Chesbrough kept me informed, tolerated my humor, appreciated my dog (he might need to bone up on breeds, but the rest of the staff jumped in to make it right, and only really care that he welcomed my big, comely dog into the office and subsequently into a fantastic loaner car. Loved it. Good advertising for you, I think. Too big a car for me, but ultimately comfortable. Loved the ladies in the billing office (who tolerated my humor as well). They were patient, attentive, and aware of my needs. We were picking up two cars, and my wife had a meeting to get to, and they got her going quickly and efficiently while I waited to take care of the loaner return and billing. Totally satisfied. Thank you.
3/14/2020
Brian S. VERIFIED CUSTOMER
Paul and everyone else could not have been more helpful.
3/14/2020