Very professional, friendly and she looks like she enjoy her job. First time I see a gal in service department, maybe she has been working there but I wish more ladies would be doing this type of job, they interact more with customers and can adapt easily with male and female customers, including with LGBT customers
9/27/2018
Donna F. VERIFIED CUSTOMER
Extremely nice w/ good suggestions, touched w/ a big of humor.
9/27/2018
Priya M. VERIFIED CUSTOMER
Ron did a fantastic job of taking care of my service needs in the time I had available. He’s very courteous and pleasant. Thank you!
9/27/2018
Claraine L. VERIFIED CUSTOMER
Very satisfied!!
9/27/2018
William D. VERIFIED CUSTOMER
Appreciated the friendly and exceptional customer service today! Thank you!
9/27/2018
Jay M. VERIFIED CUSTOMER
Ron is a very good service representative and has always provided the best service for Kirby.,
9/26/2018
John M. VERIFIED CUSTOMER
Jason was polite, professional and on task.
He had good product knowledge and understanding, and was sincere.
This was a good service appointment, thanks.
9/26/2018
Refugio R. VERIFIED CUSTOMER
Great customer service very attentive to our needs
9/26/2018
Julie H. VERIFIED CUSTOMER
Fast, friendly, professional service. Drove my car all the way back to Cupertino and it ran better than ever! Thank you, Troy!
9/26/2018
Kat P. VERIFIED CUSTOMER
Hector Espinoza really took care of my Forester. He was professional and communicated well. He remedied my issues in a timely manner and handlers my questions and concerns immediately. He is a real asset to Kirby Subaru. It’s Only been recently that I have been doing my services in Ventura. In the past I did not have good experiences but I feel a renewed confidence and am sharing that with family, friends and clients in Santa Barbara where I live. I am very grateful for Hector’s knowledge and competence with solving my engine issue. Thank you!
9/26/2018
Lawrence B. VERIFIED CUSTOMER
Gabby was extremely helpful and informative.
9/26/2018
Shurie F. VERIFIED CUSTOMER
excellent customer service!!’ Troy, as well as the parts folks, and Paul, were outstanding!!!
9/25/2018
Joan H. VERIFIED CUSTOMER
Ron provides excellent, reliable service.
9/25/2018
Mallory P. VERIFIED CUSTOMER
Jason Chesbrough was very helpful and kind! He kindly explained why you were no longer able to loan vehicles to people waiting for their car to be serviced in under 45 minutes. I appreciated his honesty and explanation!
9/24/2018
Lynn J. VERIFIED CUSTOMER
Exceptional gentleman, dedicated to his customer: questions, concerns. Always a pleasure ..Lynn J
9/24/2018
Bryce B. VERIFIED CUSTOMER
You guys have been great both times I have had to bring the car in. Jason took very good care of me and went though everything step by step as well as made sure I got the most out of my pre-paid services. Thank you very much I look forward to my next service.
9/23/2018
Mary Ellen. VERIFIED CUSTOMER
Jason was really great! Friendly and straightforward. My only problem is me radio doesn’t work now - only one station, others on hold. I imagine it’s a software thing that needs to be reset. Will call on Monday.
9/23/2018
Tim L. VERIFIED CUSTOMER
As always, excellent service. Thank you for the additional help with the transmission software update.
9/23/2018
Charles C. VERIFIED CUSTOMER
Troy was very courteous as he met me , and he
explained precisely what was going to be done
with my 2017 LEGACY. My car was finished ahead
of schedule, and then Troy took the time on his
own to explain some questions that I had about
some of the internal controls .
In summary, Troy was very knowledgeable and
thoroughly professional . He is a definite asset
for your Company .
I hope that I’m fortunate enough to have him
assigned as the supervisor, when I next visit
the Service Department .
Charley Cox