I’ve the pleasure to have Troy Simerly service my car & he’s awesome & does a good job. I would recommend him to anyone. Hope to see him every time.
3/1/2018
Charles W. VERIFIED CUSTOMER
Thank you - very efficient & gracious
3/1/2018
Joy W. VERIFIED CUSTOMER
Thank you, Troy, for the nice Crosstrek loaner car and all the correctives done to my Outback. All our Santa Barbara fires and mud/dust had dirtied filters and fluids. Thanks for catching that!
3/1/2018
Stephen H. VERIFIED CUSTOMER
Outstanding customer service! It is over an hour drive for me to get to you that type of service that will have me to continue to do it
3/1/2018
Thomas W. VERIFIED CUSTOMER
Ron is a true professional in every sense of the word. He is a huge asset to the dealer, and to the entire Subaru of America Team
3/1/2018
Kathryn A. VERIFIED CUSTOMER
I learn more from factual information rather than sweet talk that talks down to me.
3/1/2018
Grace T. VERIFIED CUSTOMER
Lenord rocks! I felt comfortable and knew that my car was in good hands.
3/1/2018
Diane B. VERIFIED CUSTOMER
Except for Fox News I was very pleased
With the friendly smiles and the willingness of your employees to help me.
Just make sure the women on the phone are as enthusiastic,
Sometimes we "girls" haha get a little snippy but you know that.
Always have appreciated all you have done for me even when you fofn' have to.
Go job I give you an A.
3/1/2018
Kathryn U. VERIFIED CUSTOMER
I received excellent service yesterday as always. Thanks to all your wonderful staff.
3/1/2018
Drew S. VERIFIED CUSTOMER
I’ve had a body panel problem since the car was purchased. This is the third time Kirby Subarus looked at it. They passed me off to another dealership after, on this third trip and third attempt to fix it, they decided that they didn’t want to deal with it. The first two times were under warranty, then it became difficult and I was passed off.I was also told that the Kirby Subaru dealership does not have The tools or personnel on site to deal with this. . I do not know who has been looking at this for the previous attempts, it sounds like I’ve been having my leg pull the whole time. Iwas told to go to the other dealership and that they would not support it. I’m very dissatisfied and I’m actively going to seek remedy for the situation in anyway possible. I have all of my service records, I would appreciate a phone call from anyone that cares enough to return my call ****-****-xxxx. Jason the service advisor was very helpful. The service manager trumped his efforts to help me and sent me down the road.
3/1/2018
Marco T. VERIFIED CUSTOMER
Worst service
2/28/2018
Reed C. VERIFIED CUSTOMER
Completely satisfied! The service was done with excellence...
2/28/2018
Marlene S. VERIFIED CUSTOMER
Very good service
2/28/2018
Vicky B. VERIFIED CUSTOMER
Great service!
2/28/2018
Laura S. VERIFIED CUSTOMER
It was estimated that it would take 1 hr 15 min but took over 2.5 hrs. That being said, I loved Jason & his real & nonpatronizing interactions. I felt I was dealing with a real person rather than a company man that was just saying what they were taught or trained to say.
2/28/2018
Ronald M. VERIFIED CUSTOMER
Always feel like family when I take my car in for service.
2/28/2018
Cynthia V. VERIFIED CUSTOMER
Always the best customer service!
2/28/2018
James D. VERIFIED CUSTOMER
Troy handled my visit very professionally. He covered all the issue having to do with a recall and also other services that could be done during the same visit at lower cost and time saved. He did not over promise on the time to complete.
If I have Troy at every visit to Kirby, I will be a repeat customer. I give him 5 out of 5 stars!
2/27/2018
Nikki S. VERIFIED CUSTOMER
Thank you!! He was great! Professional, friendly and very helpful.