Troy was terrific. He took care of my car's service professionally, kindly, and above my expectations. I'm very appreciative for how he handled everything from beginning to end.
I am one super content customer
12/29/2017
Robert S. VERIFIED CUSTOMER
A+++
12/29/2017
Joanna S. VERIFIED CUSTOMER
He was outstanding
12/29/2017
Thomas W. VERIFIED CUSTOMER
Keep up the good work.
12/29/2017
Erin O. VERIFIED CUSTOMER
Thank you
12/29/2017
Joel R. VERIFIED CUSTOMER
Tory is the best !
12/28/2017
David T. VERIFIED CUSTOMER
We are pleased that service in California Subaru of Ventura is very attentive to the Oregon Subsru owner. Ron went beyond what is expected for working with me this week! Thank you - we're pleased you were available when we needed this service. David T
12/28/2017
Paul N. VERIFIED CUSTOMER
Troy and the dealership were great. You guys always treat me very well.
Thank you
12/28/2017
Helene B. VERIFIED CUSTOMER
Everything was well explained to me and I feel that I got great treatment! Thank you!
12/28/2017
Corey G. VERIFIED CUSTOMER
I had an appointment on 11/20/17 at 7:30am to have the computer interface in my car looked at and possibly reset/updated. I was having trouble connecting my phone via the Pandora app and it constantly would not work. This is very disappointing given that the car is rather new. Moving forward, I arrived on time for my appointment and was told the technicians didn't arrive at work until later, I'm not really sure why my appointment was even scheduled at this time if the employees weren't working that early. I proceeded to wait over 1.5 hours without any updates. I finially had to leave and wanted to take my car. I believe it was the service manager who tried to assess the issue with my car. He was unable to come to any conclusion and informed me I would be notified if there were any new updates for the computer. I felt like I waited hours for nothing and completely waisted my time. I never recieved any additional information. Overall it was a very disappointing experience and I'm dreading scheduling an additional appointment. I just don't have mutiple hours to sit around and be ignored.
12/28/2017
Michele B. VERIFIED CUSTOMER
Prompt, efficient, and courteous.
12/28/2017
Tom P. VERIFIED CUSTOMER
Troy’s customer service was excellent!
12/27/2017
Ronald S. VERIFIED CUSTOMER
A wonderful buying experience. Each team member was very knowledgeable and helpful when asked a question. Francisco was the perfect representative for us. He was not high-pressured and simply found out what features we liked and found the right Outback for our taste. I would highly recommend Kirby to others.
12/27/2017
Scott S. VERIFIED CUSTOMER
Friendly, attentive and on time!
12/27/2017
Isaac J. VERIFIED CUSTOMER
Service was great, Paul was very friendly and helpful, and service was well timed. However, it did take about 5 minutes for me to be acknowledged and attended to. I understand it could have been a busy day and people could be preoccupied, but not being greeted for 5 minutes or so was a bit uneasing. Also, car was still semi wet when received after car wash. Work was appreciated,but thorough job was expected. Overall, 7 out of 10 service. Understanding individual and will be back with business.
12/27/2017
Alexander M. VERIFIED CUSTOMER
Ron is always top notch. I appreciate his honesty and he never tries to upsell me.
12/27/2017
Frank R. VERIFIED CUSTOMER
I am very happy with the service provided by Ronald Dolbier. I especially appreciate Robert Papandrea who sold me the Outback.
12/25/2017
Jess M. VERIFIED CUSTOMER
Service manager was great! Only issue was the car wash. Waited 45 min.
12/25/2017
Michael G. VERIFIED CUSTOMER
Gabby did a great job very professional she kept me informed of the status of my car and added a lot of value the performance team is great.