I had a great experience with the friendly customer service I got and my car was finished faster than I thought. Thank you Subaru for the great service! It's very appreciated
10/28/2017
Amanda M. VERIFIED CUSTOMER
Couldn’t have been easier! Thank you!
10/28/2017
Lynda B. VERIFIED CUSTOMER
Good goin'!
I really like the new addition, the tech guy, JP
10/28/2017
Andrew F. VERIFIED CUSTOMER
The service provided by Troy was attentive and friendly. I appreciated the updates throughout the time my car was at the dealership being worked on and being available to talk by phone the understand the details of the service. Overall great quality from the Subaru team.
10/28/2017
Alex O. VERIFIED CUSTOMER
Thank you very much for the dedicated and superb service. I was very pleased with my experience.
10/28/2017
Alea S. VERIFIED CUSTOMER
Amazing job today!! Thank you for all your help!!
10/28/2017
Michael N. VERIFIED CUSTOMER
Quick and thorough. Great to deal with
10/27/2017
Christopher B. VERIFIED CUSTOMER
Thanks, you all do good work.
10/27/2017
William O. VERIFIED CUSTOMER
Perfect
10/27/2017
Michael O. VERIFIED CUSTOMER
Troy was incredibly friendly and helpful. He underpromised and over delivered in terms of the time it would take for my service. I'll certainly have all of my services done at Kirby from now on. Thanks Troy!
10/27/2017
Elise W. VERIFIED CUSTOMER
Troy took fabulous care of us. Great customer service!
10/27/2017
Dawn D. VERIFIED CUSTOMER
Ronald was great. Very friendly and helpful. Thank you.
10/27/2017
Douglas M. VERIFIED CUSTOMER
Excellent job..Paul greeted me immediately... explained the service needed and gave me an expected wait time. Showed me where the parts department was located and the customer lounge area. Car was serviced and washed ahead of schedule.. Terrific experience... no aggravation!!!
10/27/2017
John A. VERIFIED CUSTOMER
Troy was a huge help with all my questions and concerns. Great team over at Kirby Subaru!
10/27/2017
David E. VERIFIED CUSTOMER
Thank you!!!
10/26/2017
Wendy B. VERIFIED CUSTOMER
Troy was great. I'm annoyed by the whole process and having to wait over a year for repair of a dangerous recall item. It has soured my experience with this car.
10/26/2017
William S. VERIFIED CUSTOMER
My problem was solved on time and effectively. I was advised how to prevent it again
10/26/2017
Rachel T. VERIFIED CUSTOMER
Ron was outstanding in attention to detail, information-gathering, and courteous service. Outstanding, as always. It is a pleasure to bring my car for service!
10/26/2017
Christopher C. VERIFIED CUSTOMER
Great service!!!
10/26/2017
John J. VERIFIED CUSTOMER
I don’t understand your system. Hard to get hold of any service advisor by phone or email. Schedule by internet which is OK, and then updates by text. Yet when I responded to text that asked if I had questions, I did not receive an answer. Had to stop by dealership on my way home to see if my car was ready. Thankfully, I was told it was ready so I paid my bill and was then surprised that the car would start but not run. After asking for some help, the SA told me it needed to go back to the mechanic who was now at lunch. This had me waiting all total for a full 90 mins. I appreciated the efforts of the SA but still it was 90 mins wasted. I also think that an improvement needs to be made so that phone calls and emails
be paid more attention to.