Very positive experience; exceeded expectations. Less money than I expected; free loaner car; done sooner than estimated; dirty car clean. Oh and you have a dog park. Outstanding service and experience .
8/29/2020
Ryan N. VERIFIED CUSTOMER
I brought my car in because of water spots. I just had the car in on July 30th for a reapplication. I have never had problems with water spits before. I was told it was a simple fix and there wouldn't be a problem at all. I am now having to bring my car back again since the job wasn't done well.
8/29/2020
Emma G. VERIFIED CUSTOMER
Although the service on my car took a long time, Dennis was very helpful and kept me I updated on the progression of the job. He arranged for me to get a loaner. All the staff were very professional.
8/29/2020
Cristina K. VERIFIED CUSTOMER
My experience today was top notch. My car was serviced in a timely manner. I was kept informed of the procedure.
8/29/2020
Jessica M. VERIFIED CUSTOMER
As always very pleased with the service.
8/29/2020
Bob P. VERIFIED CUSTOMER
My service advisor Gaby, do not know last name hit it out of the park!! My courtesy car was the same as mine, loved that, turn around time on service was perfect, Kirby even covers the steering wheel with protective plastic, you guys are the best I have ever had to service my vehicle!!
8/29/2020
Keith P. VERIFIED CUSTOMER
Jason was professional, courteous and efficient... great job
8/29/2020
James W. VERIFIED CUSTOMER
Good service Thank you
8/28/2020
Joanne G. VERIFIED CUSTOMER
Yes the service techs lied to him and he took care of my car. He went above the call of duty. I was having some accessories put on my brand new one week old Ascent
8/28/2020
Daniel M. VERIFIED CUSTOMER
Dennis was a great service advisor, however he was unable to help me with my concerns. When presented to his manager, Rich Artelle things went completely worse. Mr. Artelle blatantly ignored my concerns with a motion of a shrug and said that “my mind was made up” and pretty much asked me to leave. Not even addressing my concerns about my 2018 Crosstrek, that was purchased here. I’m expecting a call from management and my concerns to be addressed.
8/28/2020
Katrina S. VERIFIED CUSTOMER
Jason provided excellent assistance, great communication!
8/28/2020
Sergio M. VERIFIED CUSTOMER
A great team and as always customer satisfaction is paramount.
8/28/2020
Kathy R. VERIFIED CUSTOMER
Gabby helped to make sure I was able to go to work while my car was under your care. Thanks Gaby!!
8/28/2020
Arthur H. VERIFIED CUSTOMER
Paul is fantastic
8/28/2020
Lorena E. VERIFIED CUSTOMER
Paul is always a pleasure to deal with and a great asset to your business
8/28/2020
Linsey F. VERIFIED CUSTOMER
Great friendly staff, process moved quickly, I was well informed throughout the service.
8/27/2020
Dylan S. VERIFIED CUSTOMER
Excellent, personable service experience...flawless. Also advice and time estimate on additional repairs was accurate..thanks!
8/27/2020
Andrew B. VERIFIED CUSTOMER
Jason C. is so nice and easy to deal with. I trust him and everyone at Kirby to be honest and helpful. My dogs love coming along and visiting the dog park. In all, a day at Kirby is always enjoyable!
If there is any way that Jason can be recognized for his good service, he surely deserves such praise.
8/27/2020
Christine B. VERIFIED CUSTOMER
Still waiting for problem to be resolved
8/27/2020
Clark O. VERIFIED CUSTOMER
Very helpful makes it a very pleasant experience to bring my vehicle in for service. Thank you