When I first turn my car in, I asked if I could get a Crosstrek Loaner car because we were considering purchasing one and I wanted to try it out. I was given the ascent which is of no interest to me. This seems to have been a possible missed opportunity for your salesforce.
Also, I was told the car would be washed when I picked it up and it was not.
8/22/2020
Catherine L. VERIFIED CUSTOMER
Jason is great! Very helpful and easy to work with.
8/21/2020
Beverly H. VERIFIED CUSTOMER
Thanks for getting me in so quickly...as usual your Service Department was awesome!
8/21/2020
Anne A. VERIFIED CUSTOMER
Thank you to everyone involved in being able to have my car ready and for the excellent service.
Paul Gray always provides a very professional and a ten stars service.
8/21/2020
Timothy T. VERIFIED CUSTOMER
Gabby is always professional, helpful and Friendly.
8/21/2020
Adrian G. VERIFIED CUSTOMER
Gabriella provides EXCEPTIONAL service, from the accuracy of her time estimate for the work, thoroughness of her updates, to her patience with my lack of technological skill. She consistently checked in and demonstrated a high degree of professionalism. Gabriella was awesome!
8/21/2020
Bre S. VERIFIED CUSTOMER
I really appreciated how easy it was to get my car serviced. Having text updates was an awesome way to keep me in the know. It was also great to have the service explained to me at check in and let me know about items to expect for my next service. Great staff, super professional, and waaaay better than the Subaru service center I used to go to. Thanks!
8/21/2020
Darrol C. VERIFIED CUSTOMER
Excellent customer service and very friendly
8/21/2020
Michael L. VERIFIED CUSTOMER
Gabby was very helpful and polite Loaner car was very easy and much needed Thank you for great service!
8/21/2020
Adriana W. VERIFIED CUSTOMER
Excellent service. Best customer support service.
8/21/2020
Andrew C. VERIFIED CUSTOMER
Best service experience ever!
8/21/2020
Andrea M. VERIFIED CUSTOMER
Appreciate the ability to have a loaner vehicle and flexibility for my return.
8/21/2020
Harri K. VERIFIED CUSTOMER
The tire pressures were adjusted against my consent, I had just set them that morning with my loaded up car taken into consideration! Reminds me of when I took delivery of the car, tire pressures were set at mid 40’s psi, I remember thinking the car handled very squirrely.
8/21/2020
Cynthia O. VERIFIED CUSTOMER
Gabby Hernandez was wonderful in helping me with my car from start to finish. She went above and beyond with courtesy and kindness. I appreciated her so much!
8/20/2020
Robert H. VERIFIED CUSTOMER
Jason provided the highest level of
Courtesy and efficiency. I was convinced
That My car had been given the finest
level of service possible.
Thank you,
Robert H
8/20/2020
Terrie P. VERIFIED CUSTOMER
As always, the service department was top notch. The service and the people I come in contact with will always bring me back to Kirby Subaru !
8/20/2020
Ernie A. VERIFIED CUSTOMER
Staff was great and I appreciate the updates on the as it was getting worked on.
8/20/2020
Timothy B. VERIFIED CUSTOMER
The folks at Kirby Surbaru are attentive and expedient!
8/20/2020
Carla K. VERIFIED CUSTOMER
Meant to personally thank Dennis Espinoza for his help. Very valuable person for Kirby Subaru.
8/20/2020
Daniel L. VERIFIED CUSTOMER
Everything was great . But it was no clear to where and how to pick up my car after work had been done on it .