Promised to get a car wash and did not. Questioned a service person, not Paul, he was out of the office. Paul was very nice but didn’t follow through on what I was told would happen. No one seemed to really care either. Oh well. I can’t drive 50 miles to and from Ojai for a car wash. If I hadn’t been told that I would not have had a problem. Did not see Paul around when I brought loaner car back.
Thank you for your service, K Pearson
8/20/2020
Karina S. VERIFIED CUSTOMER
Thanks Gabriela for being super kind & helpful!
8/20/2020
Touby L. VERIFIED CUSTOMER
Not on time
8/19/2020
Ed G. VERIFIED CUSTOMER
Service manager is Paul and is always very professional and just a great help!
The best,
Ed
8/19/2020
Marian B. VERIFIED CUSTOMER
Paul Gray is so helpful, informative, and makes customers feel so confident that they’re in good hands at Kirby Subaru!
8/19/2020
Bob C. VERIFIED CUSTOMER
I would like to have had more confidence in knowing how long the replacement would require, since I travelled from Santa Barbara, and did want to leave my car overnight, requiring two trips.
However, I would rate the experience, and appreciate Mr. Gray’s professionalism. I feel I was treated very well.
Thank you
BC
8/19/2020
Beryl S. VERIFIED CUSTOMER
Call me and I'll explain. It's too complicated to do over text
8/19/2020
Douglas G. VERIFIED CUSTOMER
GABBY IS THE BEST!!!
8/19/2020
Morgan M. VERIFIED CUSTOMER
Good job this time. Thanks
8/18/2020
Billi-K B. VERIFIED CUSTOMER
Jason my service guy is awsome. He was right on top of things and had me in and out promptly. He also made me feel comfortable during this pandemic by following the safety rules
8/18/2020
Timothy W. VERIFIED CUSTOMER
I loved the text messages to keep me up to date on my car status. thank you!
8/18/2020
Gerald W. VERIFIED CUSTOMER
The best service I ever had , service is everything when I look for a new car ????
8/18/2020
George S. VERIFIED CUSTOMER
very satisfied. great people and no surprises.
8/18/2020
Kory P. VERIFIED CUSTOMER
Best subaru dealer I’ve been to, very professional. Will come back and recommend to other people.
8/18/2020
Cecilia O. VERIFIED CUSTOMER
I got there early, he took all my information and quickly took my car. When it was completed, he called me and told me what they had done and how my car faired. I was satisfied.
8/18/2020
Stacy A. VERIFIED CUSTOMER
She was on top of it from beginning to end. Great Job
8/18/2020
Justin R. VERIFIED CUSTOMER
Gabby took excellent care of me and my outback. Her maintenance knowledge and customer service are top notch.
Thanks!
Justin
8/17/2020
Janet M. VERIFIED CUSTOMER
Very happy to work with Jason when I need service on the Subaru. Nice to have someone to go to with questions and explains things clearly.