They provided me with exceptional customer service. I was actually a bit shocked. It was the best experience I have ever had at a dealer service center. Really well done. I would heartily recommend your team to anyone. Thank you!
7/31/2020
Frank T. VERIFIED CUSTOMER
I am not satisfied. My car was not fixed. I informed them of the issues I was having and they gave me my car back without fixing the problem. I have the loaner car again and they are going to look at it tomorrow but I am rather annoyed by the fact that I paid ~$900 for them to not even fix my problem.
7/31/2020
David H. VERIFIED CUSTOMER
Everyone is friendly and today's service was very fast. I also appreciate the service summary report.
7/31/2020
William B. VERIFIED CUSTOMER
Why is my oil overfilled for the third time in a row ?
7/31/2020
Phillip J. VERIFIED CUSTOMER
Friendly and caring service.
7/30/2020
Callah O. VERIFIED CUSTOMER
Dennis communicated my service clearly and was very accommodating while my car had extensive work done Excellent service
7/30/2020
Kevin L. VERIFIED CUSTOMER
Gabby went above and beyond to provide the most excellent customer service and support! I can't thank her enough for helping me through my unfortunate situation with the roadside assistance! Props to her and the rest of the team that made the experience so easy!
7/30/2020
Simone H. VERIFIED CUSTOMER
So happy Kirby is as wonderful as Subaru Pacific, where I purchased this soob. Now I can save the drive to Manhattan Beach for service! Dog park extremely important to me, thankful for that attention to detail!
7/30/2020
Jordan S. VERIFIED CUSTOMER
Paul was fantastic. He kept me updated on the status of my maintenance and was very friendly. Great experience.
7/30/2020
Andy L. VERIFIED CUSTOMER
Everything was great - I’ll be back next time.
7/30/2020
Rachel V. VERIFIED CUSTOMER
Thanks to Paul and the entire service team. It’s feels like I am at a luxury resort where all my car needs are met. My dog really appreciated the hospitality as well.
7/30/2020
Linda C. VERIFIED CUSTOMER
Gabriella was perfect! Quick, safe, polite, and listened well. Plus, she had pretty nails-Ha, ha
7/30/2020
George K. VERIFIED CUSTOMER
Dennis told me the service would take an hour and he delivered! Very happy with the service department at Kirby!
7/30/2020
Carolyn B. VERIFIED CUSTOMER
Paul is the perfect gentleman. Beautifully manner3d and caring, he is the consummate professional. I felt well-taken care of.
7/29/2020
Frederick M. VERIFIED CUSTOMER
I am
More than satisfied with my experience
7/29/2020
Sandra W. VERIFIED CUSTOMER
Your staff is just the best. Fast efficient and happy. Paul is a really great asset to Kirby Subaru.
7/29/2020
Mary C. VERIFIED CUSTOMER
The staff at Kirby Subaru is very friendly, helpful and professional. Thank you for making me feel my car is in good hands.
7/29/2020
Marybeth G. VERIFIED CUSTOMER
Gaby T is great. The only complaint I have is that I came in for a routine maintenance (oil change) and the mechanic forgot to fasten the panel to the oil drip compartment. I only noticed it when after I exited a driveway and it was scraping on the ground. I recognize mistakes happen but the only annoyance is that I live in Santa Barbara and had to make another trip down to get this corrected. Being in a customer service position myself, I would expect some type of concession to be offered for the inconvenience. Perhaps in this case, extend a complimentary future oil change or something like this.
7/29/2020
Thomas L. VERIFIED CUSTOMER
Paul is a treasure. He chatted us up and made us feel welcome. That kind of personable customer service is invaluable.