Dennis was great. Very kind and took the time to explain options for a fix on my forester. I felt like he was on my side.
7/25/2020
Steven S. VERIFIED CUSTOMER
Gabby was terrific! We came in with a semi emergency situation and she was calm, professional and reassuring. She is very good at her job!
7/25/2020
Lawrence R. VERIFIED CUSTOMER
Paul's a great service adviser
7/25/2020
Ruth S. VERIFIED CUSTOMER
The service was quick.Paul was very attentive. He offered me a complementary car wash and rental car while I was waiting for my car be ready. I left happy with service I received yesterday.
7/24/2020
Martin S. VERIFIED CUSTOMER
I was in and out very fast.
7/24/2020
Patricia G. VERIFIED CUSTOMER
Paul is great.
7/24/2020
Darshan D. VERIFIED CUSTOMER
We have 5 Subaru’s and Paul takes his time on all of them! He checks everything with detail and I am always satisfied with his work! He is a great guy who makes everyone feel welcomed. Thank you!
7/24/2020
Carrie R. VERIFIED CUSTOMER
Paul was great! He explained everything very clearly and answered all my questions. Thanks Paul!
7/24/2020
Virginia S. VERIFIED CUSTOMER
I had a 10:15 appointment for oil change. After waiting 80 minutes I looked out to see if it was done. I saw my parked car waiting for what I thought was a car wash but it hadn’t even been serviced yet. The service didn’t take long but after another 45 minutes of waiting on the car wash, I decided I didn’t need it that bad. I have always had great service here and everyone I dealt with today seemed concerned about my long wait. I understand that things happen, but it would have been nice if someone told me at the beginning that they were running behind.
7/23/2020
Bria S. VERIFIED CUSTOMER
Everything was good! When they were running behind, Gabby gave me a call to let me know.
7/23/2020
Kenneth F. VERIFIED CUSTOMER
The Kirby Subaru Service Consultants are all subject matter experts in their assigned area of responsibility. Mr. Jason Chesebrough is the best of the best, and second to none. Jason's hard work and dedication to Kirby Subaru needs to be recognized, commended, and awarded. Thank you very much for Jason's utmost professionslism.
7/23/2020
Joan K. VERIFIED CUSTOMER
Gabby was efficient and kind. All good. ????
7/23/2020
Deborah W. VERIFIED CUSTOMER
Great service I will be back soon????
7/23/2020
Jonathan G. VERIFIED CUSTOMER
Very good servic.
7/23/2020
Marisa L. VERIFIED CUSTOMER
Always love bringing my Subie here. The service is always great and I feel I can trust the people who work at Kirby with my car. Gaby was wonderful — super helpful and explained to me all the work that was done on my car today. I have even recommended Kirby to my parents since they are looking to get a new car and I’m pretty sure I’ve got them convinced to switch from Audi to Subaru (do I get to collect commission on that? ;) ). Thanks for the always great service!
7/23/2020
Christine M. VERIFIED CUSTOMER
My service agent was courteous and knowledgeable. She kept me informed throughout the process.
7/23/2020
Garrick S. VERIFIED CUSTOMER
Great job all around by the Kirby team
7/22/2020
Jennifer D. VERIFIED CUSTOMER
Thank you for your diagnosis and keeping my car safe
7/22/2020
Joshua H. VERIFIED CUSTOMER
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7/22/2020
John N. VERIFIED CUSTOMER
Gabby has to be the Spirit of Subaru. She's happy, energetic and very competent. Several of the staff knew my name and said " hi, John". Even your GM knew my name.
I had a 2020 Outback fitted with a trailer hitch. The hitch set up is new for the 2020 edition. I looked up the installation on You Tube and decided life is too short to try and install this bit of hardware. The mechanics did a good job and hooked it up with little trouble. I hope!
I have been to many dealers over a lifetime and your's is the best to date. The staff seems happy and includes the lot boys, parts guys and cashiers. I don't wish to over look Jim and Matt, sales staff who sold my car.
Happy staff and happy environment doesn't come easy, somewhere you have good management...